Client/Customer Support Rep

Client Services Representative
The Client Services Representative acts as the primary contact for clients and prepares client orders to be used by manufacturing for high volume clients or complex orders. The essential duties outlined below may vary based on location or brand.
Ordering Processing

Processing incoming orders, whether received via phone, email, or other channels, ensuring all information is complete and accurate.
Accurately inputting client orders, including product details, quantities, and client information, into the company's database.
Working with shipping and logistics teams to ensure orders are shipped accurately and on time.
Tracking the status of orders and providing updates to customers.
Customer Service

Addressing client inquiries regarding order status, resolving issues, and providing excellent customer service.
Communicating with internal teams (Sales, Customer Service, and Finance) to resolve order-related issues.
Heavy interaction with clients on the phone and email. Identifying and resolving issues that may arise during the order processing cycle.
Work closely with sales, manufacturing, shipping, and other internal departments to ensure smooth order processing.

Quality

Collaborating with other departments, such as sales, manufacturing, and shipping, to identify defects and determine root cause.
High School Diploma, required
Associates Degree (preferred) or equivalent work experience, required
Minimum of 2 years customer service experience, required
Proficient with order entry processes and software, preferred
Time management, organization, and planning.
Experience with Microsoft Office.
Flexibility of work hours, including overtime.
Work Environment/Travel Requirements
Occasional travel related to other sites /corporate.
Extended periods of office work on a computer and in team meetings.
Ability to work in an office environment, with occasional trips to manufacturing.
We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)

• Employee Stock Purchase Plan with employer match
• Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Training and Career Progression