Head of Operations & Business Management

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.Our Operations Managers drive immense business and personal growth within ShipMonk’s rapidly expanding fulfillment network. Operations Managers will lead either a functional operation (Inbound, Outbound, Inventory, etc.) or an entire operational shift within a ShipMonk fulfillment center. To achieve this, Operations Managers must be creative problem solvers who are able to think outside the box, interpret and act upon data, deliver effective feedback at all levels, and achieve quantifiable business results that drive productivity and efficiency gains.What you'll do:Create and maintain a safe work environment for all Associates and LeadersOperations Managers will lead and develop a team of 3-7 front-line Supervisors and 50-200+ hourly associatesAct as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when neededMentor, train, and develop teammates for career progression, performance improvement, and recognition purposesOperations Managers create, communicate and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centersProactively identify and lead process improvement initiatives geared towards Safety, Quality, and ProductivityBuild and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basisConstantly review and action performance data with your Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly)Partner with other managers to share best practices across shifts and the networkWhat you'll need: Bachelor's degree highly preferred2-3 years previous supervisory experience required, preferable within e-commerce, warehousing/distribution industries1-2 years management experience preferred (refers to salaried and degreed direct-reports, or equivalent)Operational experience and knowledge across two or more functional areas of e-commerce, warehousing/distribution, or 3PL operation (i.e. Outbound, Inbound, Inventory, Value-add Services (VAS))Ability to manage, motivate, direct, lead, train and develop other leaders and team membersEffective communication and collaboration skillsDemonstrated ability to exceed target goals and objectives including examples of SLA accomplishmentsStrong technical and analytical skills, with moderate to advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.We never outsource, ensuring quality and consistency.Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.We believe in honest, long-term partnerships. Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.We handle the logistics so our merchants can focus on what they do best—growing their business.We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.