Head of Services - Support and Managed

Job Description F&F is seeking a dedicated and enthusiastic Floor Manager to join our team.

This role will collaborate with the restaurants General Manager and leadership team to oversee all aspects of day to day restaurant operations. Individuals should demonstrate excellent communication skills, strong leadership abilities, a passion to create impactful guest experiences, a proactive approach to problem-solving, and a genuine enjoyment of interacting with people.

Frankies Spuntino Group provides comprehensive benefits including medical, dental, and vision insurance, pre-tax transit expenses, generous paid time off, an employee dining program, company sponsored 401(k) and more.

An Experienced leader who is passionate about food, beverage, and hospitality

An Authentic hospitality professional driven to provide memorable dining experiences

Assist in the day-to day front of house operations of the restaurant’s dining and take-out/delivery operations

Manage operating standards for the restaurant, including quality and labor compliance

Ensure a warm service experience for all guests, responding positively and promptly to guest requests and concerns when they arise.

Drive standards of service and provide continuous support to all service staff, actively participating in service as needed

Adhere to NYC DOH sanitation standards, and communicate facility needs as

Properly open and close physical operation, including all financial reporting necessary

Assist with any menu updates across the operation as needed, including printed, online, delivery and POS menus

Run all technology needed to execute daily operations, including POS, delivery, and scheduling/time & attendance platforms

Assist with monthly inventory of all small wares, beverages, ordering as necessary, and ensure all items are stored and maintained properly

Work with the leadership team to engage, and educate all staff on steps of service, upselling

Minimum of 2 years experience in a leadership position at a restaurant

Expert food and beverage knowledge ( Wine Cert a plus!)

Excellent problem-solving and conflict management abilities

Outstanding communication and organizational skills with proficiency in Google Docs

Flexible work schedule with ability to work nights, weekends, and holidays

NY Food Handler’s Certificate a plus

English Fluency, Spanish knowledge is a plus

F&F Restaurant and Bar is the first full-service restaurant from the universally acclaimed F&F Pizzeria. The menu by legendary chefs Frank Castronovo and Frank Falcinelli features all-new pies and seasonal Italian fare perfect for sharing, along with expertly prepared cocktails and an array of wines from their celebrated cellar.

Frankies Spuntino Group is an Equal Opportunity Employer (EEO) and provides opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws