Head of Programme Management

Duke University:
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
At Duke, we celebrate individuality and the unique perspectives each member of our community brings. As the Program Coordinator for the Writing and Communication Center (WCC), you will play a vital role in supporting students, faculty, and academic programs across campus.
In this highly collaborative and student-centered environment, you'll help create meaningful academic experiences, empower peer educators, and contribute to a culture of excellence in writing and communication. As a key member of the Writing and Rhetoric Program team, you will lead and coordinate a wide range of operational, programmatic, and engagement efforts that drive the success of the Writing and Communication Center.
The Writing and Communication Center: 65%
Collaborate with the director to ensure students achieve academic success across multiple campus locations.
Responsible for scheduling, and logistical support for all Writing and Communication Center initiatives, and work with the Writing and Rhetoric Program Coordinator to provide marketing for WCC initiatives.
Serve as liaison /primary point-of-contact with campus partners regarding student hires or terminations and other administrative matters related to the Writing and Communication Center
Plan coordinate and administer activities of assigned Writing and Communication Center Consultants/Tutors/programs to include developing and implementing procedures, processes, services and systems; Plan, create and manage Writing and Communication Center Consultant/Tutorappointment calendar; training WCC Consultants and Embedded WCC Consultants onWriting and Communication Center software (WC Online);
Supervise undergraduate writing consultants/tutors regarding work schedule; responsible for undergraduate student time report submissions; verify, approve/reject undergraduate student time reports; approve and manage undergraduate and graduate student absences; assist graduate and undergraduate tutors resolve scheduling issues; generate, implement and manage plan for tutor replacement appointments based on existing protocols;
Recommend various personnel actions pertaining to Writing and Communication CenterConsultants/Tutors including, but not limited to hiring/terminations, transfers andscheduling
Manage, approve/reject graduate and undergraduate student assignment schedules;
Responsible for providing consultant/tutor roster to Writing and Rhetoric Program Payroll Clerk and Business Manager regarding consultant/tutor hires or terminations; Budget for, and coordinate events and other outreach-related initiatives; develop andcoordinate new ideas and concepts for program themes, create materials and resourcesto supplement, expand or replace existing WCC outreach programs;
In collaboration with the Writing and Communication Center Director, identify, develop and coordinate ideas pertaining to student outreach/employment opportunities for the WCC;
Serve as point person for communication(s) regarding Writing and CommunicationCenter, this includes but is not limited to the WCC website and email box; Manage,monitor, and respond to Writing and Communication Center questions, concerns, andcomments from faculty, tutors, students, and staff;
Update, maintain, and revise Writing and Rhetoric Program website content as it relates to the Writing and Communication Center Collaborate with Writing and Rhetoric Program staff regarding public relations activities to include conceptualizing and creation of newsletters and other promotional materials; Identify available campus-wide resources to supplement, expand or replace existing WCC outreach components; Lead on-going publicity and outreach campaigns and branding for the WCC; Supervise and train all WCC consultants/tutors pertaining to implementation of WCC publicity and outreach activities;
In consultation with the Writing and Rhetoric Program Director, Director of the Writing and Communication Center , and Departmental Business Manager creatively and effectively manage the use of social media communications for the Writing andCommunication Center's 's online presence to promote WCC events and initiatives insupport of the Center's mission and goals;
In collaboration with the Writing and Rhetoric Program Coordinator, manage and assistwith promotion of the Writing and Communication Center via social media; onlinepresence, website activity, blogs, twitter, etc.; Coordinate with the Writing and Communication Center Director to plan and implement WCC employee orientation(s) events and other outreach related initiatives; develop and coordinate new ideas and concepts for program themes, create materials and resources to supplement, expand or replace existing Writing Studio programmatic activities; Research, Analyze, and create status reports pertaining to the WCC usage across TrinityCollege Arts & Sciences, the Pratt School, the Graduate School and other on-campuspartners; Support activities for research projects within the Writing and Communication Centerincluding, but not limited to, data collection, anonymizing data for analysis by faculty orstudent researchers, and distributing research materials to research subjects; Identify, create and manage online materials for WCC Consultants/Tutors and the Writing and Communication Center
Direct WCC Consultant/Tutors to ensure Writing and Communication Center appointment locations maintain appropriate equipment, resources and/or supplies; Make budget recommendations regarding equipment ensuring existing resources are enhanced and available resources are utilized;
On an ongoing basis, compile event data, monitor and evaluate the effectiveness of Studio outreach initiatives; Responsible for data collection and record retention; Schedule regular and periodic meetings for the Writing and Communication Center;
Financial and Administrative Responsibilities: 20%
Serve as initiator for Procurement Card purchases; Process reimbursements, BursarDeposits.
Assist Business Manager with financial reports, statements, and reconciliations related to the WCC; Provide financial status reports to Director, Program Directors, and Business Manager;
Prepare documents, reports, and presentations as requested by Program Directors andBusiness Manager;
Provide general office support for the Writing and Rhetoric Program faculty and staff;
Place facilities work orders for building maintenance, signs, etc.; Provide logistical and administrative support for programmatic assessment efforts;Schedule meetings, obtain and compile assessment data; implement, manage andmaintain surveys and/or databases(s) necessary for assessment and recordkeeping

Work requires analytical, communication, and organizational skills generally acquiredthrough completion of a Bachelor's degree;

~ Work requires one year of experience in program administration or involving academic,instructional or counseling activities to acquire skills necessary to plan, coordinate andimplement a variety of program activities and events. Knowledge of View email address on click.appcast.io and Duke University administrative procedures, policies, and General Accounting Principles (GAPS) preferred. The position does not require supervisory or management responsibilities.
At Duke University, you'll join a community committed to collaboration, innovation, and impact. You'll have the opportunity to support student success, contribute to meaningful academic programs, and grow professionally in a dynamic and inclusive environment.
A culture that values diversity, equity, and inclusion
The chance to make a tangible difference in students' academic journeys
Apply now and help shape the future of student success through writing, communication, and meaningful academic support at Duke.
candidate's work experience, education/training, and key skills; internal peer equity; Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
phone: View phone number on click.appcast.io).