Service Bartender, Server, Busser, Host

Job Description

Serve guests, host, food run or buss tables as required by the Front of House schedule. Greet guests in a timely manner and serve beverages and food to the guests of Lost Province Brewing Company. Serve food to guests seated at the bar as necessary. Maintain knowledge of beer and wine styles being served. Maintain a positive attitude to create an atmosphere of gracious hospitality and service. Maintain a clean work environment and adhere to all standards set forth by Lost Province Brewing Company. Collect payment and operate the Point of Sale system. Follow all alcohol‑related laws ensuring all patrons are of legal drinking age.

Responsibilities

Follow steps of service as determined by Lost Province Brewing Company

Greet guests within one minute, take beverage and food orders from guests

Serve beer, wine, and food according to guest orders

Check identification of guests to verify age requirements for purchase of alcohol

Recognize when guests are intoxicated and respond appropriately according to policies and procedures of Lost Province Brewing Company

Never serve an alcoholic beverage to an intoxicated person

Collect payment for food and beverages served and balance all receipts

Serve food items to guests seated at the bar when appropriate and in a timely fashion

Demonstrate a thorough knowledge of food and beverage products, menus and promotions

Educate guests about beer and wine styles being served

Recommend food and beverage pairing to guests

Maintain a clean working area by sweeping, dusting and cleaning of surfaces as needed

Take the initiative to resolve complaints or grievances to ensure guest satisfaction

Ensure appropriate service and garnishing of all items served

Buss and clean tables in dining area as needed

Run food to tables as it becomes available

Position as Service Staff may change on a daily basis as the schedule requires and may include but is not limited to Wait Staff, host, food runner, and busser

Clean dining area after guests depart, as needed at end of day

Adhere to all LPBC Sanitation and Safety policies by completing daily priorities including but not limited to refrigeration logs, sanitation bucket set‑up and use, PPE use, etc. as directed

Ensure all beverage and food items are properly stored, labeled, and dated

Assist with storage of all beverage and food items and supplies as needed

Utilize unused portions properly

Maintain clean and orderly conditions throughout facility, walk‑ins and other refrigerators/freezers

Clean own work area. Adhere to the “Clean as you go” policy

Check equipment to ensure it meets health and safety regulations and perform maintenance or cleaning as necessary

Apply FIFO (first‑in, first‑out) inventory method for products

Notify Management of ordering of beverages/bar supplies and shortages for upcoming events

Complete station mise‑en‑place and set‑up, including featured items, specials, decoration and marketing through sample plates; maintain superior cleanliness throughout service

Learn, set‑up, operate and close down all stations as needed, including unattended station assignments

Accept responsibility for the accuracy of the work produced

Report equipment malfunctions to management

Develop teamwork among staff

Maintain a “Be of Service” attitude

Strive toward top‑quality service at all times

Maintain open lines of communication with other employees (cooks, utility workers, bartenders) and management

Adhere to uniform dress code and maintain proper personal hygiene

Maintain accurate daily production records

Attend pre‑shift and staff meetings

Arrive on time and ready to perform necessary job functions

Adopt flexible schedule to accommodate business needs

Check out with direct supervisor before clocking out at end of day

Desire to try new things and learn new skills

Perform other duties as assigned by management

Meet strict deadlines

Qualifications

Friendly, courteous, and positive attitude

Ability to multitask

Ability to learn and operate necessary equipment

Teamwork ability

Availability during scheduled hours and ability to be reached for work during those hours

Willingness and ability to perform any and all job functions assigned, including hostess, bussing tables, and acting as food runner

Successful completion of ServSafe food handler training

Successful completion of NC RASP training

Skills & Knowledge

Knowledge of beer and wine styles

Knowledge of beverage and food pairings

Knowledge of North Carolina alcohol laws

Basic working knowledge of culinary practices

Ability to function under stressful circumstances while maintaining a positive attitude

Excellent communication and organizational skills

Ability to operate Point of Sale system, handle money, and give correct change

Education & Experience

High School Diploma or equivalent

Minimum of 1 year experience in a similar position

Mathematical ability to add, subtract, multiply, and divide, and to accurately pour measured amounts of beer and wine

Language skills – read instructions, rules, etc.; write simple sentences; speak clearly and distinctly

Physical Demands

Requires the ability to lift up to 50 lbs. and frequently lift and/or carry objects weighing up to 40 lbs. Requires walking, standing for long periods, repetitive movements, and use of hands to handle, control, or feel objects, tools or controls, frequent hand washing. Must work in very hot (above 90°F) or very cold (below 32°F) temperatures and may have contact with water or other liquids.

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