Full time Spa Concierge
The Woodhouse Day Spa - Cleveland
Job Description Job Description About Woodhouse Spa:
Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care.
holistic approach to wellness that lasts long after they leave the spa. nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an
unparalleled spa experience that focuses on total well-being. making you a critical team member in delivering service that exceeds expectations. Being a steward of the Woodhouse brand.
- Serves as primary support for the spa’s manager, therapists, and guests.
- Serves as primary support for the spa’s manager, therapists, and guests.
- provide service recommendations and collect payment for services.
- introduction to our locker room and amenities and helping them to have a seamless experience.
- Drives service and retail sales/awareness by educating guests on products and services.
- warm neck wrap, and/or personal information like birthdays and anniversaries.
- Must be able to work weekends and some holidays.
- Must comply with all company policies and procedures.
Must have the flexibility to work Sundays
High school diploma or equivalent required.
- Leadership experience in a similar role or front-office operations.
- Proficiency in English language (reading, writing, and verbal).
- Computer proficiency.
- Previous customer service and telephone reservations experience.
- Classification: Full-Time
- Familiarity with Book4Time software preferred.
Be a steward of the Woodhouse brand and Woodhouse standards.
- Offer customized massage services and luxurious body treatments.
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