Head of Business Operations - Remote

We have a strong service footprint, dedicated teams, and a growing customer base—yet our operations are largely reactive. We are seeking a National Operations Manager to fundamentally transform how we operate: shifting from firefighting to planning, from inconsistency to disciplined processes, and from ad‑hoc execution to measurable, scalable performance.

It is a transformation mandate. The successful candidate will quickly assess the current state, establish a structured operating model within the first 60-10 days, and deliver sustained, measurable improvements—fully supported by senior leadership.

You will lead Leybold North America’s service operations across four core pillars: Field Service, Workshop/In‑House Service, Service Administration & Back Office, and Operational Excellence, with a temporary oversight of Technical Support during a transition period.

You will lead with data, build clear business cases for structural or headcount changes, and create an operating model where efficiency, customer satisfaction, and financial accuracy reinforce one another. You will inherit a real operation with real challenges—and the authority to fix them.

Field Service Operations

Establish structured scheduling, dispatch, and planning processes

Define and track KPIs including response time, utilization, first‑time fix rate, and customer satisfaction

Optimize resources across geographies and equipment ranges

Workshop & In‑House Service

Oversee workflow, capacity planning, and job scheduling

Service Administration & Back Office

Improve billing accuracy and month‑end close efficiency

Establish clear SOPs, ownership, and performance metrics

Lead cross‑functional process improvement initiatives

Develop ROI‑driven business cases for localization, tooling, and headcount investments

Standardize operational reporting and performance measurementChampion digital tools to improve visibility and execution

Technical Support (Temporary Scope)

Support the development of a standalone Technical Support structure

Ensure uninterrupted service to customers

Identify the top 3-5 drivers of operational and financial inefficiency

Present a 12-month transformation roadmap to leadership

Month‑over‑month KPI improvement across all service operations

Clear, data‑driven investment and staffing decisions

Improved customer satisfaction through consistent execution

7+ years in operations management, service operations, or a related field

Demonstrated experience transforming reactive operations into structured, process‑driven environments

Track record of building and driving KPI frameworks with tangible business outcomes

Experience managing multi‑site or geographically distributed service teams

Strong financial acumen—comfortable with P&L impact, ROI analysis, and business case development

Background in industrial equipment, vacuum technology, or technical service is a strong advantage

You lead with data but communicate with clarity and conviction

You are honest about what you don't know and ask for help when you need it

You are comfortable presenting business cases to senior leadership and defending your assumptions

Our culture is defined by openness to change, continuous improvement, and constructive feedback.

We invest in your long‑term success through individualized development pathways, global career opportunities, and advanced technical training via our internal academy.

We offer a competitive and comprehensive total rewards package, including medical, dental, and vision coverage; paid vacation, sick time, and holidays; short‑and long‑term disability; and relocation assistance, where applicable.

is proud to be an Equal Opportunity Employer - M/F/Disabled/Veterans.

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‑site at our (insert organization here) in Export, PA, United States (US).

Talent Acquisition Team: Ian Boudreaux

Many of them have a scientific or technical focus. The demands of the high‑tech industry and the cultural diversity in our globally active company also contributes to an attractive and stimulating working environment at Leybold. Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams.

Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group. A wide range of training and further education programs are available, to enhance technical know‑how and systematically expand skills.