Head of Operations Management (m/w/d)

Pacific Retail Capital Partners (PRCP) is a fully integrated, entrepreneurial retail real estate firm with deep expertise across investment, development, management, marketing, and leasing. Drawing on decades of experience with major national shopping center owners, our team delivers top-tier service and a strategic, results-driven approach to evolving retail for the next generation. We operate nationally, particularly in large regional malls, while this role is based at Capital Mall in Olympia, WA. Guided by our five Core Values, PRCP is a people-first, community-focused organization committed to creating a unique vision for each property and exceeding expectations for our investors, retailers, consumers, and employees.

As the Operations Manager at Capital Mall, you will support the General Manager in overseeing the property's overall management and operations, helping to enhance and protect its long-term value. You will manage day-to-day operational systems, contracted services, construction activities, preventive maintenance programs, and safety practices to ensure the property operates efficiently and in compliance with established standards. You will apply a hands-on, solutions-oriented approach to maintaining a safe, well-maintained, and high-performing environment for tenants, customers, and stakeholders.

Benefits and Perks

We value the time and efforts of our employees. Our commitment to your success is enhanced by our competitive compensation of $80,000 to $85,000 annually, depending on experience, plus bonus potential, and an extensive benefits package, including:

Comprehensive health coverage: Medical, dental, and vision insurance provided

Robust retirement planning: 401(k) plan available with employer matching

Financial security: Life and disability insurance for added protection

Flexible financial options: Health savings and flexible spending accounts offered

Well-being and work-life balance: Paid time off and holidays

Additionally, we strive to create an optimal environment for our employees in which they can learn, grow, and thrive within the company. We strive to create a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

To be successful, you should have:

Bachelor's degree in a related field

Minimum 5 years of prior Operations, Facilities, or Property Management experience

Experience in supervising others

Ability to lift and carry up to 50 pounds

Working knowledge of maintenance and operational functions required

Ability to read and understand building blueprints, CAD drawings, and other schematic files

Able to display professional computer skills (email, Excel, Word, online order systems, etc.)

Your responsibilities as the Operations Manager - Capital Mall will include:

Management/Operations

Coordinate the operational aspects of the property in a manner that protects, maintains, and improves the value of the owner’s asset within the context of the Management Agreement, Loan Documents, REA, and leases.

Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations, and pass the compliance portion of the operations audit.

Implement preventative, ongoing, and anticipated maintenance/repair programs.

Select contracted services by developing scopes of work, requesting bids, monitoring performance per scopes of work, and contractual agreements.

Manage maintenance team through effective communication, supervision, training, and scheduling to ensure tasks are completed on time and within budget.

Develop multi-year capital project plans and manage the process to complete the capital projects.

Review public safety reports to monitor incidents, identify trends, verify accuracy, and develop preventive programs as required.

Process and track all insurance claims to ensure proper follow-up and mitigation.

Manage tenant construction by working with tenant coordinators, contractors, and tenants.

Ensure compliance with local codes and regulations.

Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (security, landscaping, janitorial, etc.) are performing up to our maximum standards.

Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects.

Purchase building and maintenance supplies, machinery, and equipment.

Knowledge of computer programs (Excel, Word, PowerPoint).

Accurate budget preparation with emphasis on minimizing expenses by efficient use of manpower and materials.

Develop and manage the operational expenses at budgeted levels.

Manage capital projects in a timely, cost-effective manner at budgeted levels.

Assist the general manager with forecasting operational and capital expenses.

Assist in the preparation of monthly and quarterly ownership reports.

Perform any other duties as required from time to time to operate a Regional Shopping Center successfully.

Ready to take your career to the next level? Join us in making Capital Mall the go-to shopping, dining, and entertainment destination!

PRCP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, hair texture, and protective hairstyles are defined to include, but are not limited to, braids, locks, twists, or any other characteristic protected by federal, state, or local laws. We consider qualified applicants with criminal histories in accordance with applicable laws.

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