Help Desk and Technical Support Positions
JCS Solutions LLC
Help Desk Specialist
Job Summary JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
- Provide phone and in-person support to users
Support users with e-mail, directories, and standard Windows desktop applications
Troubleshoot applications developed under the contract
Serve as initial point of contact for hardware/software issues
2 years of experience in help desk or technical support
- Experience with Windows desktop applications
- Strong customer service and communication skills
Prior experience supporting DoD or DISA end users
Active Secret clearance required; Top Secret clearance strongly preferred
Ability to work on-site at Fort Belvoir, VA
Experience with DoD help desk ticketing systems
Familiarity with military network environments and protocols
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers' mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities. Customer Experience: Strive for excellence and delight our clients
Innovation: Embrace creative thinking to enable continual growth and powerful solutions
Accountability: Take ownership of and pride in our actions and service delivery
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
Vacancy posted 3 days ago
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