Health Liaison

Clinical Community LiaisonPosition at Healthmap Solutions Company Background Healthmap Solutions is the future of specialty health management that focuses on progressive diseases, with a particular expertise in kidney health populations. Healthmap Solutions uses clinical big data resources and high-powered analytics to power complex specialty health management programs. We are champions for better health, for those who need us most. Position Summary: The Clinical Community Liaison is responsible for serving as the point of contact and coordinator of care hand off with external hospital providers. The Liaison will primarily work to develop a solid approach to identifying and coordinating transition of care for chronic kidney disease members. This position will closely partner with Provider Relation Managers (PRMs), Quality Practice Advisors (QPAs) and Care Navigation teams to improve the quality of the Kidney Health Management clinical program.Responsibilities:Ability to build positive, productive relationships with care teams, service providers, and coordinators of supportCollaborate with the assigned hospitals to develop a trusting partnership with clinical providers and interdisciplinary team membersInteract clearly and professionally with members and their families while gathering additional information related to their kidney health and build bridges to care navigationCollaborate with Quality Practice advisors and Care Navigators to facilitate transition of care hand off at time of dischargeFacilitate the flow of information collaborates with the Care Navigation team to enhance care coordination on Healthmap Solutions membersIdentify members timely and coordinates consent and hand off to care navigationIdentify opportunities to improve health outcomes for Healthmap Solutions members based on provider specific dataIncorporate education and communication on Best Practice sharing for identified areas of provider low performanceProvide assistance post discharge in identifying areas for process improvement in provider office workflowsSupport operational and clinical stakeholders in the identification, development, and execution of process improvement initiativesPartner with physicians/physician staff to identify Healthmap Solutions members that would benefit from Care Navigation supportFunction as a resource for and identifies opportunities to educate hospital teams on topics related to Chronic Kidney Disease, End Stage Renal Disease, Renal Replacement Therapies, etc.Build strong cross-functional relationships with internal departments and discharge plannersMaintain thorough documentation of all provider meetings and interactions for consistency and coordination of provider engagementMaintain documentation in compliance with National Committee for Quality Assurance (NCQA) standardsEnsure timely and successful delivery of reports to internal and external stakeholdersPerform other related duties as assignedRequirements:Bachelor's degree in nursing requiredActive, unrestricted RN license required3 years of experience in a health care or managed care setting3 years of experience in claims or gap closure campaigns, preferred3 years of progressive experience in healthcare services, clinical operations, quality, or care managementPrior experience building and managing relationships with health care providers preferredProof of valid and unrestricted driver's license required. This position requires travel within assigned region to visit hospital providersSame state residency requiredMust be familiar with local healthcare marketMust comply with organization policies for health screening and immunizations, including but not limited to:Current Tuberculosis (TB) test or current chest X-rayProof of immunizations (e.g., Hepatitis B, MMR, Varicella, COVID-19, Influenza)Participation in annual health and wellness screeningsSkills:Excellent verbal, written and presentation, skillsInterpersonal skills to develop and maintain strong internal and external relationshipsAbility to multitask, prioritization, and create solutions in a fast-paced environmentStrong critical thinking and analytical skillsMust be proficient in Microsoft Office: Outlook, Word, Excel, PowerPointTravel:Heavy Travel, Over 50% (Weekly travel in the Orlando region & travel in the Tampa region monthly)Americans with Disability Specifications The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As an Equal Opportunity Employer, we will not discriminate against any job candidate or employee due to age, race, religion, ethnicity, national origin, gender, gender identity/expression, sexual orientation, disability, familial status, veteran status, marital status, parental status, or pregnancy.