Head of Operations Management (m/w/d)

CLEAR is building THE secure identity company of the future. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. The Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily operations of a team of hourly Ambassadors. The ideal candidate for this position thrives in a fast-paced environment, and is a hands‑on coach for security, customer service and sales.

Support the General Manager in all essential duties for the efficient operation of the station, creating an environment in which Ambassadors are able to perform duties related to security, service and sales.

Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity

Coach, mentor, and train the team to meet sales and customer service goals and standards

Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performance

Build and foster internal and external stakeholder relationships & serve as a trusted member of your local station leadership team

Spend at least 80% of time on the floor in a customer-facing environment at the airport

At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).

Solid leadership and organizational skills, and ability to manage multiple priorities in an ever‑changing environment

Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards.

Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations

Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)

The total target salary range for this role is $80,500-$100,500 / year depending on level of skills and experience.

Competitive compensation structure with base and target bonus

3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company‑paid holidays

$401k Retirement Plan with company match

Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company‑paid disability and life insurance

Ongoing training & development programs to grow & advance your career with a growing company!