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Front Desk Receptionist - Hospitality

$18 per hour

The Setai & Herbert Samuel Hotels

Miami Beach, FL

Front Desk Agent As a Front Desk Agent at The Villa Casa Casuarina, the iconic former Versace Mansion, you will be the welcoming face and first point of contact for our distinguished guests. This unique property blends luxury, history, and world-class hospitality. Your role is to provide exceptional service that reflects the grandeur and elegance of this historic estate while ensuring guests enjoy a seamless and memorable experience.

Key Responsibilities:

Greet guests warmly upon arrival and assist with check-in/check-out procedures

Manage check-in and check-out processes efficiently using our property management system

Assist guests with reservations, inquiries, and special requests, showcasing knowledge of the mansion's rich history and exclusive amenities

Respond promptly to guest needs and resolve any issues with discretion and tact to maintain the mansion's high service standards

Coordinate with housekeeping, maintenance, and concierge teams to ensure impeccable guest experiences

Handle phone calls and correspondences professionally, representing the prestige of the mansion

Maintain accurate guest records and manage billing and payment procedures

Requirements:

Previous experience in a hotel or customer service role preferred.

Front Desk Agents represent the hotel to the guest throughout all stages of the guest's stay

This individual presents options and alternatives to guests and helps in making choices

Excellent organizational skills with the ability to multitask in a refined environment

Familiarity with reservation systems (e.g., Opera, SynXis, or similar PMS) is a plus.

Friendly, professional demeanor with a passion for guest service.

Ability to work flexible hours, including weekends and holidays

Fluent in English, additional languages a plus

Accommodates special requests whenever possible

Maintain accurate records of guest accounts and payments

Compensation & Benefits:

$18 hourly plus commission

401(k) retirement plan.

Paid Time Off

Health, dental, and vision insurance.

Opportunities for career growth within an iconic, world-renowned property.

Apply
Vacancy posted 4 days ago
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