Client/Customer Support Rep

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement free environment.

We strive to create a positive community for all, empower all the opportunity to create their own path for success, respect all regardless of their background or experience, and strive for excellence in all we do for our community and business.

Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.

Are quick study with the ability to apply what you have learned during online and hands‑on training.

About the Member Services Representative Role:

As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience. We offer flexible scheduling options with opportunities for full‑time and part‑time shifts.

Daily responsibilities for the Member Services Representative also include:

Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.

Answer phones in a friendly manner and assist callers with their inquiries.

Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collect unpaid balances, and transfer memberships.

Regular, consistent cleaning and sanitizing of all exercise equipment and Recovery Zone amenities. Ensure restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.

quickly fix any safety/policy issues and address cleanliness concerns.

Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Must be 18 years of age or older

Willing to become CPR/AED Certified (Training provided by Planet Fitness)

Basic computer proficiency

Physical Demands of the Member Services Representative

Continual standing and moving throughout the club to accomplish tasks during shift.

Continual communicating in person or on the phone to exchange information during shift.

Will occasionally encounter toxic chemicals during shift.

Frequent cleaning and sanitizing of equipment and facilities.

Medical, Dental, and Vision Insurance*

Vacation*/Sick Time/Holiday Pay

401(k) Retirement Savings Plan - 3% Company Match

Term Life Insurance*

Healthcare and Dependent Care Flexible Spending Accounts*

Please note that certain benefits listed above are for full‑time employees only

Performance History

Geographic economic conditions, such as cost of living and local wage benchmarks

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