Client/Customer Support Rep
Core Development & Management
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement free environment.
We strive to create a positive community for all, empower all the opportunity to create their own path for success, respect all regardless of their background or experience, and strive for excellence in all we do for our community and business.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Are quick study with the ability to apply what you have learned during online and hands‑on training.
About the Member Services Representative Role:
As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience. We offer flexible scheduling options with opportunities for full‑time and part‑time shifts.
Daily responsibilities for the Member Services Representative also include:
Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collect unpaid balances, and transfer memberships.
Regular, consistent cleaning and sanitizing of all exercise equipment and Recovery Zone amenities. Ensure restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Must be 18 years of age or older
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Physical Demands of the Member Services Representative
Continual standing and moving throughout the club to accomplish tasks during shift.
Continual communicating in person or on the phone to exchange information during shift.
Will occasionally encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Medical, Dental, and Vision Insurance*
Vacation*/Sick Time/Holiday Pay
401(k) Retirement Savings Plan - 3% Company Match
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Please note that certain benefits listed above are for full‑time employees only
Performance History
Geographic economic conditions, such as cost of living and local wage benchmarks
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$20.06 - $25.07 per hour
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...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Member Service Representative-1 Monument, Monument, CO, US 14 days ago Requisition ID: 1693 Salary Range: $19.15 To $24.75 Hourly Are you tired of...SuggestedHourly payFull timeWork at officeLocal areaMonday to Friday$20.06 - $27.35 per hour
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Lunenburg, MA4 days ago$19 - $24 per hour
...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Member Services Representative Full Time Hudson Branch, Hudson, MA, US 5 days ago Requisition ID: 1135 Salary Range: $19.00 to $24.00 Hourly St....Hourly payFull timeCurrently hiringWork at officeLocal area- ...‑3.30 (30.5) What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying member's needs, providing service excellence and helping members achieve their financial goals. Essential Functions: Reasonable accommodations may be made...Part time
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$21.88 - $27.35 per hour
Job Title: Branch Member Service Representative II Department: Townsend Branch Department Location: Townsend, MA Reports to: Branch Manager Career Stream: Individual Contributor Classification: On-site Pay Grade: 7NE Pay Grade Range: $21.88 - $27.35 Actual compensation...16 hoursTemporary workFlexible hours- ...Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities...Full timePart timeLocal areaShift work
- ...Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities...Full timeLocal areaShift work
$18.5 per hour
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Leominster, MA2 days ago$16 - $21 per hour
Sam’s Club is seeking Member Frontline Cashiers to assist members with purchases, operate registers, and provide customer service at the front end of the store. Frontline Cashiers are responsible for scanning merchandise, processing cash and card payments, verifying memberships...Hourly payFull timePart timeSam's Club
Leominster, MA5 days ago- ...franchise of a popular coffee and donut chain in Lunenburg, MA is seeking reliable and positive individuals for the role of Dunkin’ Crew Member. Responsibilities include daily operations, food preparation, maintaining cleanliness, and ensuring high guest satisfaction....Hourly payEarly shift
- ...CONSIDERATION Catalano Management Company, LLC - Dunkin' Dunkin’ Crew Member Compensation and Benefits: Competitive hourly pay, inclusive... ..., organize and prepare and maintain all stations and guest service areas> Responsible for signing in and out for each shift,...Hourly payFull timePart timeImmediate startShift work
- McDonald’s in Leominster, MA is hiring Crew Team Members to join a fast-paced team. You’ll connect with customers, take orders, and help prepare World Famous food while learning top-notch training and opportunities for advancement. We offer flexible hours, a free uniform...Immediate startFlexible hours
- ...Benefits, No Experience Necessary, Opportunities for Advancement We are looking for Part Time or Full Time Overnight/Closer Crew Members to join our Burger King Team! Are you looking for work that can accommodate late nights? Are you looking for only a few hours a week...Hourly payWeekly payDaily paidFull timePart timeFlexible hoursShift workNight shift
- Now Hiring Crew Members!! Full Time and Part Time Positions Available! Popeye’s is hiring Crew Members to work as part of a team that provides excellent service and high-quality food in a clean, friendly, and fun atmosphere. Responsibilities Provide prompt and friendly...Full timePart timeImmediate start
- ...our employees came from retail, office administration, customer service, hospitality, restaurants, reception, and cashier positions... ...track production paperwork and inventory Coordinate with team members to keep operations running smoothly Maintain organized work...Weekly payWork at office
Marathon Staffing
Leominster, MA2 days ago $16.54 - $29.76 per hour
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- ...Description St. Mary's Credit Union is currently hiring a full-time Member Service Rep position at our Hudson & Westborough branches. No prior... ...served by the Credit Union. Essential Functions: # Represents the credit union to members in a courteous and professional...Full timeCurrently hiringWork at officeLocal area
- ...Customer Service Representative Join our dynamic team as a Customer Service Representative, where your passion for delivering exceptional... ...and order management. Collaborate effectively with team members and other departments. Adapt to a fast-paced, cross-functional...Work at officeShift work
Franklin Professionals
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Domino's Pizza LLC
Fitchburg, MA4 days ago $17 - $20 per hour
...Seasonal Golf Course Maintenance Crew Member Red Tail Golf Club - Devens, MA Red Tail Golf Club is seeking motivated individuals to join our seasonal grounds maintenance team. This position is ideal for those who enjoy working outdoors and being part of a team...Hourly paySeasonal workShift workRed Tail Holdings LLC
Devens, MA4 days ago- ...accommodation or an alternative application process. Service Center / Call Center Representative Regular Full-Time Ayer, Ayer, MA, US 2 days ago Requisition... ...for providing exceptional support to credit union members and prospective members within the assigned digital...Full timeWork experience placementWork at officeRemote workWeekend workAfternoon shiftEarly shift
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