Head of Programme Management

USAging Overview
USAging is the national association representing and supporting the network of Area Agencies on Aging and advocating for the Title VI Native American Aging Programs. Our members help older adults and people with disabilities throughout the United States live with optimal health, well-being, independence and dignity in their homes and communities.
Our members are the local leaders that develop, coordinate and deliver a wide range of home and community-based services, including information and referral/assistance, case management, home-delivered and congregate meals, in-home services, caregiver supports, transportation, evidence-based health and wellness programs, long-term care ombudsman programs and more.
USAging is dedicated to supporting the success of our members through advancing public policy, sparking innovation, strengthening the capacity of our members, raising their visibility and working to drive excellence in the fields of aging and home and community-based services.
Job Title: Program Manager, Dementia Friendly America
Reports to: Director, Dementia Friendly America
Position Overview
The Program Manager is responsible for supporting the Director in the day-to-day operations of USAgings Dementia Friendly America (DFA) initiative. DFA is a national effort that supports the development of dementia-friendly community initiatives in counties, cities and towns across the country. Through standardized tools, resources and technical assistance, DFA helps communities better support people living with dementia and their caregivers. Dementia Friendly America also serves as the U.S. lead for administering Dementia Friends, a campaign to raise awareness and reduce stigma of dementia and hosts the Memory Cafe Alliances Memory Cafe Directory and resources.
Duties and Responsibilities
Dementia Friends Program Management:

Become a Dementia Friends Champion and conduct Dementia Friends Training Sessions as requested (in-person and virtual)
Track the number of Dementia Friends monthly
Onboard new Dementia Friends sublicense holders
Respond to Dementia Friends inquiries
Coordinate Dementia Friends webpage updates with web developer
Troubleshoot issues with Dementia Friends online in coordination with web developer.
Oversee Dementia Friends Connected Communities platform page
Coordinate bi-monthly Dementia Friends Huddles
Dementia Friendly America (DFA) Communities:

Track new communities and contacts
Track and coordinate updates to online directory
Oversee Dementia Friends Connected Communities platform page
Memory Cafe Alliance (MCA)

Serve as DFA liaison to Alliance
Schedule and provide technology support for quarterly meetings
Update the (MCA) Connected Communities platform page
Troubleshoot issues with MCA curriculum and directory webpages in coordination with web developer.
Communications Management:
With support from USAging Communications Staff and DFA Director, take the lead on the development of :

Bi-monthly newsletter
Monthly email blasts
Social media posts
LinkedIn posts
Marketing flyers
Conference presentations/materials
Bi-annual thank you letters to DFA network and donors
DFA Network Convenings:
Schedule, draft agendas and co-facilitate:

Monthly Office Hours
Bi-monthly Community Convener Meetings
Bi-monthly Dementia Friends Huddles
Quarterly Memory Cafe Alliance Meetings
Webinars (as scheduled)
Annual Dementia Friendsgiving Event Management:
With support from the DFA Director and Communication Team, manage the planning, marketing and conduction of this annual event including assisting with designing, developing and implementing:

Run-of-show
Speaker selection/coordination
Awards
Marketing
Sponsor recognition
Registration process
Higher Logic (Connected Communities) Collaboration Platform Management:
Manage Dementia Friends, DFA Community Conveners and Memory Cafe Alliance platform pages:

Member log-in
Trainings (as needed)
Resource Library
Administrator messages and updates
Responses to messages for DFA staff
Troubleshooting issues
Donations:

Assist with questions regarding donations
Troubleshoot issues with donation page in coordination with web developer
Prepare bi-annual thank you and update to donors
Track all donors (on and offline)
General:
Utilize project management tools, including Excel, to organize and manage program activities

Attend meetings, webinars and conferences as needed
Attend USAging staff meetings (twice monthly)
Attend and support DFA and USAging events at the summer USAging Conference (beginning in 2027)
Prepare board reports with DFA director
Support grant writing as needed
Other duties as assigned

QUALIFICATIONS

Bachelors degree required (Masters degree preferred) plus at least two years of relevant work experience
Strong written and verbal communication skills with DFA network members, partners, donors, funders, sponsors and other stakeholders
Excellent organizational skills, attention to detail and follow-through
Ability to plan ahead, meet deadlines and balance multiple projects
Ability to keep track of details and timelines and effectively communicate the most relevant information to supervisors/colleagues
Excellent skills with Microsoft Office - Word, Excel and PowerPoint
Experience with Constant Contact or other email platforms, Survey Monkey or other survey platforms, and webinar/communications broadcast platforms is preferred
Experience with website maintenance platforms is preferred
Experience with training and curriculum development preferred
Experience delivering trainings
Experience utilizing Learning Management Systems a plus
Experience in dementia related work a plus
Quick thinker with demonstrated problem-solving and strong interpersonal skills
An all-hands-on-deck attitude and a willingness to pitch in when needed
Passion for USAgings mission of helping older adults age in place and maintain their health and independence for as long as possible

WORK HOURS AND LOCATION

Candidates outside of the Washington, DC area will be considered. The successful candidate will also be able to occasionally travel to member conferences and always attend the USAging Annual Conference and Tradeshow each summer for up to six days.

SALARY AND BENEFITS

USAging is an Equal Opportunity Employer. We offer a competitive salary and an excellent benefits package, including fully paid individual health, dental and vision coverage; retirement savings plan with a 10 percent employer contribution and generous vacation and sick leave.

ADA DISCLAIMER

The successful candidate should be able to perform the essential function of the position satisfactorily and, if requested, USAging will make reasonable accommodations to enable employees with disabilities to perform the essential duties of their job absent undue hardship.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Application Procedure
Applications must include a cover letter, resume and salary requirements.
The application will remain open until filled . We cannot respond to all applications and unsolicited phone calls or emails will not be returned.
Compensation details: 85321-88768 Yearly Salary
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