Factory Head of Finance

Job TitleQualificationsNC Notary preferredAble to qualify for a NC Sales LicenseAbility to complete paperwork accurately and stack a deal in order as required by the dealershipAbility to read and comprehend instructions and informationProfessional personal appearanceExcellent communication skillsAbility to meet company's production and quality standardsSuperior communication skills. Valid state insurance licence. Able to interact and get along with all customers. Experience with F&I product sales, or able to efficiently learn product informationPhysical Requirements SurroundingsSpend time indoors in air-conditioned areasSitting on a regular basisStanding on a regular basisWalking on a regular basisBending, twisting and/or stooping infrequentlyKneeling and/or Squatting infrequentlyLifting 25 lbs to 50 lbs infrequentlyReaching and/or lifting overhead infrequentlyClimbing stairsRepetitive hand/finger movement on a regular basisGrasping/grabbing with hands infrequentlyPushing and Pulling infrequentlyExpectations General ExpectationsDevote yourself to insuring satisfaction to customersDetermine management, production and quality requirements by asking questions and listeningAttend company meetings as requiredMaintain a follow-up system that encourages follow through with assigned projectsEstablish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goalsReview and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectivelyUnderstand the terminology of the business and keep abreast of technology changes in products and servicesKnow and understand the federal, state and local requirements which govern the company's businessFollow lawful directions from supervisorsUnderstand and follow work rules and proceduresParticipate in performance managementInteract well with others and be a positive influence on employee moraleUphold the company's non-disclosure and confidentiality policies and agreementsWork evening, weekend and holiday work hours as requiredJob-Specific ExpectationsPerform all rate quotations. Present paperwork to and acquire approval from finance sources on all finance dealsKeep current files of active insurance and financial agencies. Maintain a Finance and Insurance logbook. Maintain monthly penetration reports on finance penetrationDetermine a preferred percent of penetration and income, both monthly and annually, by devising finance forecasting in accord with sales departmentDevise methods and establish procedures to enable proper and timely completion of all sales related paperwork. Scrutinize all paperwork for any errors and to ensure accuracy of title, taxes, line informationMaintain budget and internal controls along with a dependable system of accounting. Set and achieve monthly sales objectives and goals. Provide reports, as requestedMaintain and expand skills and knowledge base through the pursuit of an ongoing program of formal and informal education in the area of expertise with a goal to preserve, enhance, and expand service. Belong to, or join, any appropriate associationsProvide a strong selection of available finance and insurance products by assertively recruiting and maintaining this healthy market base. Actively use sales techniquesUse effective problem solving skills to regularly review departmental activitiesCreate and maintain positive working relationship with multiple finance sources, factory, and othersYield satisfactory levels of profits and revenue for the dealership by selling insurance, finance, and extended service programs to all customers with both new and used automobiles. Actively cross-sell accessories, parts, and ready to ride products to customersProvide clear and direct supervision of the finance office operational activities related to providing insurance, finance, and extended service programsWorking in co-operation with the sales team, be available to give additional assistance to a sales person in the Automobile Sales Department as neededActively support overall company procedures and policies and uphold the dealer's philosophyInteract effectively and actively in cross-functioning with all departments, with particular emphasis on the Service Manager and Sales DepartmentBe a liaison to all departments in issues regarding Finance and InsuranceEncourage all staff to provide quality Customer Service to all customers by actively modeling an exemplary degree of Customer Service. Handle all customer complaints courteously and efficiently, exhibiting a positive attitude, empathy, and our dedication to making the experience positive for our customersUtilize the delivery of any new or used automobile to create an event that will facilitate customer loyalty to the dealershipUphold a quality evaluation and enhancement program to assure extraordinary quality service to all customers. Establish and utilize a selling protocol that strongly emphasizes features and benefits so that all customers experience reliable interactions with the dealershipExemplify commitment to the dealership's philosophy of excellent service for all customers, providing an example to other dealership employees