Head of Services - Support and Managed

OverviewWho we are—Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!Position SummaryThe Calibration Service Manager is responsible for leading the strategic and operational functions of the calibration laboratory. This role ensures technical excellence, regulatory compliance, operational efficiency, and financial performance. The ideal candidate brings strong leadership, experience managing technical assets, and a proactive mindset to drive innovation, automation, and continuous improvement. This position plays a key role in production planning, customer satisfaction, and long-term business growth.ResponsibilitiesOversee Lab Operations: Manage day-to-day calibration activities, ensuring quality, safety, and compliance with Transcat Quality system, ISO/IEC 17025, and other regulatory standards.Enhance Customer Satisfaction: Collaborate with customers and Sales to deliver tailored calibration solutions and address service issues with sustainable corrective actions.Oversee Financials & Strategy: Manage lab budget and P&L; contribute to strategic planning, equipment investment, and long-term growth initiatives.Lead Production Planning: Develop and execute schedules, allocate resources, and monitor throughput to meet turnaround time and production goals.Drive Automation & Process Improvement: Identify, implement, and scale automation and digital tools to boost accuracy, efficiency, and productivity across lab functions.Ensure Quality & Compliance: Adhere to a robust quality management system; Manage Team Performance: conduct performance reviews, support cross-training, and foster a culture of accountability and growth.Champion Safety & Risk Management: Ensure lab safety protocols are followed and serve as the on-site Facility Safety Officer (FSO).Ensure training and development plans are in place and communicated to employees to drive performance improvement and career progression.Complete and deliver accurate, thorough, and prescriptive employee performance reviews on the required timeline. Other duties as assignedQualificationsRequired Knowledge, Skills, and AbilitiesDeep knowledge of calibration standards, quality systems (e.g., ISO/IEC 17025), and measurement instrumentationExperience with LIMS or laboratory automation platformsSix Sigma or Lean certificationStrategic planning or change management experienceFinancial planning and business case developmentEducation and ExperienceBachelor’s degree in Engineering, Metrology, or Business Management (or equivalent experience)5+ years of experience in a calibration lab, including 2+ years in a leadership or management role.Experience with customer-facing roles and business planning, including P&L responsibility.Demonstrated experience with production planning, lean manufacturing, and automation implementation.Strong leadership, coaching, and team development skills.Reasonable accommodation may be made for qualified individuals with disabilities if necessary to perform the essential functions of this position.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.