Kitchen Cook - Full Time

Pasadena Hotel & Pool, 928 E Colorado Blvd, Pasadena, California, United States of America

Duties and Expectations

Happy Guests

Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.

Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.

Guest Satisfaction: Team Members work together to contribute to great guest satisfaction scores.

Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.

Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.

Events: Awareness and support for all groups and events at the hotel.

Technology: Understanding of relevant technology for each role.

Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

Spotless Cleanliness

Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.

Pitching In: Cleanliness is a team effort! Everyone may be expected to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.

Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.

Product Consistency & Quality

Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.

Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.

Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

Teamwork

Communication: Communication between Team Members should be clear, honest, and professional.

Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.

Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

Role Specific Duties

The Cook is responsible for preparing food items, based on standardized recipes, for the restaurant while maintaining the highest standards to produce an appealing and appetizing product. Responsible for ensuring the cleanliness, sanitation, and safety in the kitchen and work areas while minimizing waste and maximizing cost/production ratio.

Meal Preparation: Prepares meals in accordance with brand standards and guidelines.

Food Safety Certification: Comply with certification requirements as applicable to the position, including Food Handlers Safety Training, etc.

Cleanliness: Maintain cleanliness and organization of all areas in accordance with State Board of Health regulations.

Organization: Complete necessary food and station preparations prior to opening of the restaurant to ensure that guests are served promptly and efficiently during the operating hours.

Safety: Know the location and operation of all safety equipment.

Food Handling: Assist in storage and rotation of food items according to hotel procedures.

Other duties as assigned.

Physical Working Demands & Working Environment

Standing: Remaining upright on the feet, particularly for sustained periods of time.

Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Repetitive Motions: Making substantial movements of the wrists, hands, and/or fingers.

Lifting: Carrying certain laundry supplies, linens and other items.

Benefits

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance – available after 30 days of employment for full-time team members

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