Clinical Pharmacist - Ambulatory Pharmacy Services

Pharmacy Patient Liaison PCC - Specialty Pharmacy

Boston Medical Center (BMC) provides a specialty pharmacy service to serve the complex medication needs of its chronic patients. BMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team that includes: Pharmacists, Pharmacy Technicians, and Pharmacy Liaisons. The cornerstone of BMC's Specialty Pharmacy approach is an unparalleled level of integration with the clinical team coupled with highly personalized service thus driving better outcomes at lower cost.

The Pharmacy Patient Liaison is a unique role that provides integrated support to patients and pharmacists by providing a hands-on approach to total quality patient care. This position is considered essential to the growth and maintenance of the specialty pharmacy business line and is considered at the core of supporting health system operating margin. Management of specialty patients and their drugs is done in a manner that is similar to management of sales accounts. This hybridized role is a unique combination of patient service delivery and business performance.

The Pharmacy Patient Liaison works closely with patients to deliver a full continuum of medication adherence support by utilizing BMCs various tools and applications. Encourages patients of clinics to utilize BMC pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Patient Liaison may be located in a clinical area seamlessly integrating with the clinic team (doctors, nurses, staff etc.) Patient Relationship Development and Client Sales: Responsible for managing and growing patient account base by recruitment and retention of specialty pharmacy services driven through BMC Health System Sales and recruitment functions Patient Liaisons are assigned specific responsibilities in which they are given target goals and expectations in recruitment of patients into the specialty program at BMC Such target goals are measured and evaluated on a consistent basis through various sales and reporting customer relationship platforms and through revenue performance of each individual specialty service line Recruitment functions may include following up on provided leads for new business in clinic and generating leads through provider relationships or direct customer service engagements

Encourages patients of clinics to utilize BMC pharmacy to fully benefit from its superior patient care services. Work closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Responsible for building and maintaining relationships with provider care teams and ancillary support necessary to sustain sales and recruitment functions. Maintaining and supporting pharmacy interdepartmental relationships and management to ensure seamless transition of patient care from clinic to pharmacy. Navigate patient Electronic Medical Record (EMR) to effectively answer questions and/or provide documentation as needed for prior authorizations. Communicate with providers (Doctors, Nurses, Clinical Pharmacists) in person over the phone and through written transmission via EMR in a timely and professional manner. Communicate with Specialty Pharmacy Management Medical Directors and Practice Managers to provide support for new and ongoing hospital initiatives. Train and support new staff in understanding and learning the expectations for day-to-day operations in a specific role. Certificates Licenses Registrations Required: Requires licensure to practice pharmacy. Must be currently registered as a Pharmacy Technician or Pharmacy Intern with the Board of Pharmacy in the worked-in state. Experience: Must have 4-5 years' of pharmacy experience. Pharmacy Interns must be in their 2nd year.

Excellent English oral and written communication skills required as well as ability to communicate professionally over the phone. Excellent interpersonal skills to provide superb personalized customer service and to instill confidence and to advocate for patients ability to explain required information to customers in a comprehensible manner. Other professional skills and qualities: organized, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented. Must practice discretion and confidentiality as position deals with highly sensitive and private data. Flexibility to adapt to changes in the departmental needs including but not limited to: offering assistance to other team members, adjusting assignments etc. Highly proficient in Microsoft Office particularly Excel, Word, and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities and ability to extract necessary information. Knowledge of transplant, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred. Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus. Experience with submission of prior authorization requests to third party payors. Knowledge of QS1/NRx EPIC Salesforce Navinet.

This includes education, experience, skills and certifications/licensures as they directly relate to position requirements as well as business/organizational needs internal equity and market-competitiveness. In addition BMCHS offers generous total compensation that includes but is not limited to benefits (medical, dental, vision, pharmacy) discretionary annual bonuses and merit increases Flexible Spending Accounts 403(b) savings matches paid time off career advancement opportunities and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans