Managing Head of Retail Sales

Compensation: $60,000 - $70,000 + Bonus/Incentives
Lead Sales. Lead Operations. Our client, a nationally recognized commercial cleaning and facility services organization, is seeking a Market Sales Manager to lead and grow its Columbus, Ohio market.
Recognized as one of the industry’s leading commercial cleaning organizations, our client supports businesses across the United States through a proven service model and an extensive network of locally owned franchise partners. As the company continues to expand, they are investing in experienced field leaders who can strengthen client relationships, support franchise owners, improve operational performance, and drive sustainable market growth.
This is not a traditional office management position. As the Market Sales Manager , you will serve as the primary leader for the Columbus market, balancing operational excellence with client satisfaction and business development. You’ll spend the majority of your time in the field building relationships, supporting franchise owners, solving operational challenges, and identifying opportunities for continued growth.
Client Success & Operations

Build and maintain strong relationships with commercial clients.
Conduct scheduled client visits, inspections, and quality assurance reviews.
Resolve service issues promptly while ensuring complete customer satisfaction.
Drive client retention through consistent communication and proactive service.
Coordinate new account launches and support successful service transitions.
Coach and support local franchise owners to ensure operational excellence.
Maintain accurate inspection reports, client documentation, and market activity.
Provide regular market updates and performance reporting to regional leadership.
Generating referrals through satisfied customers and local partnerships.
Building relationships with property managers, facility managers, and local business leaders.
Participating in networking and community events.
Conducting customer walkthroughs and assisting with solution development.
Supporting proposal development and helping convert new business opportunities.
Driving growth in recurring commercial accounts throughout the market.
This position is intentionally designed to focus on leadership, client relationships, and market growth — not necessarily a lot of administrative work.
While you will be responsible for some administrative work, an established regional support team manages much of the administrative infrastructure, allowing you to focus on clients, franchise owner support, operational excellence, and market expansion.
We’re seeking someone who naturally takes ownership and enjoys building relationships while holding people accountable.
Customer-focused with a commitment to service excellence
Bilingual in English and Spanish is strongly preferred
Leadership experience in a field-based environment is more important than direct commercial cleaning experience.
Commercial cleaning

• Facility services
• Property management
• Restoration services
• Route-based service businesses
• Hospitality operations
• Multi-location retail operations
• Account management with significant field responsibility
• $60,000 - $70,000 + Bonus/Incentives
• Comprehensive support from an experienced regional leadership team
• This is an opportunity to own a market—not simply manage a territory.

You’ll have the autonomy to make decisions, strengthen client relationships, support local franchise owners, and contribute directly to the growth of an established national organization.
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