Head of Client Support Services

Benefits OverviewA career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. In order to be the best, we hire the best!Benefits Offered by CoBankCareers with a purposeTime-Off Packages, 20 days of vacation, 10 paid sick days and 11 paid holidaysCompetitive Compensation & IncentiveHybrid work model: flexible arrangements for most positionsBenefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life InsuranceRobust associate training and development with CoBank UniversityTuition reimbursement for higher educationOutstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan MatchCommunity Impact: United Way Angel Day, Volunteer Day and Associate Directed ContributionAssociate Resource Groups: creating a culture of respect and inclusionRecognize a fellow associate through our GEM awardsJob DescriptionProvides strategic leadership, management oversight, and technical guidance to the Transaction Services department. Ensures the effective and efficient operation of all transaction services related functions. Responsible for task and initiative prioritization, resource and capacity management, team quality assurance, customer service, escalations, service level agreement adherence, and department projects as assigned. Partners with senior leadership to establish long-term operational strategy, service delivery frameworks, technology roadmaps, and risk management objectives. Ensures alignment with enterprise priorities, regulatory expectations, and business growth objectives.Essential FunctionsDirects multiple integrated Transaction Services departments through subordinate leaders, establishing priorities, performance expectations, and strategic initiatives that support enterprise objectives. Develops and implements long-term plans, staffing models, and resource strategies to support current and future business needsEstablishes and enforces operational controls, compliance standards, and risk mitigation strategies, including ICFR and audit readinessLeads process improvement and automation initiatives to enhance efficiency, accuracy, and scalability of transaction processingOversees the development and monitoring of key performance indicators (KPIs), service level agreements (SLAs), and operational metricsPartners with senior leaders across divisions and business units to drive cross-functional initiatives and ensure seamless service deliveryPartners with leadership to identify emerging operational, regulatory, and technology trends and recommends strategic innovations and organizational priorities impacting enterprise transaction processing capabilities. In coordination with specialized resources within the bank, leads change management initiatives and acts as a change agent across Operations.Cash Management, funding activities and payment applications)Monitors processing of transactions. Develops processes to ensure efficiency and compliance with internal policies and external regulations.Accountable for functional budget planning, resource allocation, and investment prioritization to ensure achievement of strategic objectives and operational effectiveness.As a people manager at CoBank, you will be expected to manage and lead associates. Responsibilities include, but are not limited to, associate performance management, talent strategy, workforce planning, change management, conflict resolution, and relationship management. EducationBachelor's Degree requiredWork Experience12 years of financial services experience, preferably within a banking money movement or payments operations environment. requiredAdvanced understanding of payment systems, transaction processing, and banking regulationsProven ability to lead teams and drive operational excellenceExcellent communication, analytical, and problem-solving skillsResponsible for strategic direction, risk management, and regulatory complianceStrong financial acumen and ability to manage budgets and vendor contractsExperience with enterprise-level technology implementations and automationPhysical Exertion DetailsSedentary Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Travel Requirement DetailsOccasional Travel occurs infrequently (typically, once a month or less).This position is eligible for a discretionary annual incentive program driven by organization and individual performance. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.REASONABLE ACCOMMODATIONWe are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing View email address on click.appcast.io are unable to sponsor or take over sponsorship of an employment visa at this time.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.