Head of Service Management

As a Service Manager, you will lead a major maintenance enterprise, hiring and motivating a team of Service Technicians. You will work closely with the Branch Manager to build a profitable location, continually improving efficiency and customer satisfaction by ensuring equipment is properly maintained and repaired.

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes

Lead, plan, measure and continuous improvement of all service and maintenance performance metrics

Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control

Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching

Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication

High School diploma required; bachelor's degree preferred

Extensive Equipment Fleet Maintenance and leadership experience

5 years' service and maintenance experience and a minimum of 3 years supervisory experience

Excellent customer service skills

Basic computer skills (Excel)

Early Wage Access through Payactiv (US Hourly Only)

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email View email address on click.appcast.io North American Transportation Management Institute