Medical Office: Front Desk Receptionist (Full Time)

Medical Receptionist - Cuyahoga Falls Office

We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking a talented and motivated Medical Receptionist to provide front-office support and ensure smooth patient flow throughout the clinic. This role includes greeting and checking in patients, managing appointment scheduling, handling insurance verification, processing payments, and assisting with administrative tasks that support clinical operations. Full-Time [Mon-Fri 40/wk]

Occasional Saturday mornings may be required

Schedules are subject to change based on clinic needs

Flexibility to travel to locations within a 20-mile radius to support clinical coverage as needed

Answer incoming calls with professionalism, courtesy, and consistent phone etiquette.

Provide exceptional customer service while greeting, checking in, and assisting patients.

Assist Medical Assistants with patient-related phone calls and follow-up tasks.

Schedule appointments in person, via phone, or email while optimizing provider time and patient satisfaction.

Maintain and update patient accounts, including personal and financial information.

process third-party claims; Follow established policies and procedures and alert leadership to needed changes.

Maintain a clean, welcoming, and calming reception area to reduce patient anxiety.

Support team operations and contribute to collective goals.

Monitor office supply levels, anticipate needs, and place orders as required.

Keep reception and waiting areas cleaned, organized, and patient-ready.

Manage daily schedule accuracy, including scrubbing the schedule, monitoring the wait list, and maintaining follow-up lists.

Enter insurance data with accuracy and without errors.

Call and document communication with patients who cancel or no-show.

Balance and close out collections at end of day.

perform scanning, data entry, and spreadsheet tracking.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer service mindset with professionalism and patient focus

• Proficiency in basic computer applications and scheduling systems
• Knowledge of medical terminology
• Word processing and data entry skills
• Bachelor's degree or equivalent experience in a relevant field preferred
• 2+ years of experience as a Medical Receptionist (dermatology experience is a plus)
• Certification as a Medical Receptionist preferred, or willingness to obtain certification

Career Growth Opportunities:

Transition into a Medical Assistant role with training and certification support

Lead Receptionist or Front Office Coordinator positions

Cross-training in scheduling, billing, or insurance verification Patient Services or Administrative Specialist roles

Opportunities to grow into supervisory or office management positions over time

Apex Skin provides training, mentoring, and development opportunities for individuals who demonstrate skill, reliability, compassion, and a commitment to exceptional patient care.

Prolonged periods of sitting at a desk and working on a computer, with frequent standing, walking, and movement within the office

Manual dexterity for typing, data entry, and handling office equipment

Visual acuity sufficient to read patient information and EMR screens

office supplies)

Work performed in a professional medical office setting with regular interaction with patients, providers, and staff

Exposure to cleaning supplies, office equipment, and moderate noise levels

Must adhere to all health and safety policies, including infection control standards

Employee Health & Safety Requirements:

All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin's employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination. Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apex Dermatology and Skin Surgery Center LLC