Head of Operations Management (m/w/d)

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community?based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low? income older persons, many of whom live with mental illness and/or have experienced homelessness.
The Manager of Talent Operations is a strategic and hands-on leader responsible for overseeing and managing part of the employee lifecycle that includes: talent acquisition, orientation, and onboarding. This role leads and develops a team of recruiting professionals while building efficient, compliant, and people-centered systems that support a high-quality workforce across a supportive housing environment.
This role will drive high-volume recruitment efforts (including frontline roles), weekly orientation process, strengthen onboarding programs, ensure compliance with employment laws, and partner with senior leadership to improve employee retention. They will drive the process to quality hires and retention practices while keeping the high pace of recruitment efforts.
Leadership & Team Management

Lead, manage, and develop the team of recruiting professionals to meet evolving hiring needs
setting clear goals, expectations, and performance standards; Provide coaching, mentorship, and professional development to team members
Talent Acquisition & Workforce Planning

Oversee completion of pre-employment requirements, including background checks and I-9 compliance
Build and optimize recruiting systems, workflows, and sourcing strategies to improve quality of hire
Establish and maintain community partnerships to support ongoing staffing needs
Ensure the in-house per-diem staff is fully staffed to cut down on outside temporary costs
Review vacancies and problem solve any issues with hard to fill roles including but not limited to: reviewing shift schedules organization wide, have creative solutions for 24/7 building coverage
Collaborate and strategize with executive leadership on workforce planning, talent development and organizational structure to support scalable growth
Implement company-wide onboarding, performance and compliance frameworks tailored to a diverse and dispersed workforce
Partner cross-functionally to drive alignment between teams ensuring consistency in HR processes, training programs and employee experience
Compliance & Policy Management

Ensure organizational compliance with federal, state, and local employment laws and regulations (e.g., Data Systems & Continuous Improvement

Optimize HR and recruiting systems (ATS/HRIS) to improve user experience and operational effectiveness
Lead continuous improvement initiatives across People & Talent Operations, including leveraging technology and AI where appropriate
Deep knowledge of HR operations, employee relations, and employment law
Experience with HRIS/ATS systems (e.g., Demonstrated ability to manage multiple priorities in a fast-paced, mission-driven environment
Bachelors degree or a combination of education and equivalent experience
A minimum of 8 years of progressive experience in HR, People Operations,
Minimum of 3 years of experience managing and developing teams of HR and/or recruiting professionals
Experience building or scaling HR and/or recruiting functions
Westside Federation for Senior & Supportive Housing offers full-time employees a comprehensive choice of benefits that include Medical, Dental, Vision, 403(b) retirement savings, Flexible Spending Accounts (FSA), Life & Disability, Employee Assistance Program (EAP), commuter benefits and more. Voluntary benefit options and time off includes 11-12 paid Federal Holidays as well as vacation and sick time.
employment is based on qualifications, without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristics as established by law.
Monday-Friday, 9am-5pm