Help Desk Support/Technical Support - Remote

Join a high-performing operations team where you will solve technical issues and deliver a best in class customer service experience.
About Hayes Locums
Hayes Locums is one of the nation's leading physician staffing firms, specializing in locum tenens placements for hospitals, clinics, and healthcare organizations. Our mission is to match physicians and advanced practice clinicians with the right opportunities, because quality matches lead to quality care.
Founded in 2012, Hayes Locums is trusted for integrity, reliability, and service excellence and is ranked the 6th largest locum tenens firm by Staffing Industry Analysts (SIA).
We are seeking a Help Desk Technician to join our growing team. You will serve as the first point of contact for technical issues and requests, supporting users in person as well as via phone and email.
This requires strong technical knowledge, effective communication skills, and a proactive, customer-focused approach.
First point of contact for all technical support requests

• High-volume, fast-paced support environment
• Strong collaboration with Tier 2 and Tier 3 support teams

This role is focused on maintaining stable and reliable technology platforms, enabling employees to perform at their best, and delivering a high-quality internal support experience.
Provide technical support across end user platforms and technologies

• Troubleshoot hardware and software issues both onsite and remotely
• Support technical onboarding for high volumes of new employees
• Document and track all issues in the help desk ticketing system
• Maintain and track hardware and software inventory
• Support business continuity efforts, including hurricane preparedness

Hayes Locums fosters a work-hard, play-hard culture built on collaboration, accountability, and shared success. Our in-office environment is intentionally designed to support focus, connection, and high performance. Our Fort Lauderdale office features:

• Modern, open office design with glass-walled offices and spacious workstations
• Private, employee-only onsite gym
• Fully stocked kitchens on each floor
• This position is based in-office Monday through Friday, 9:00 AM to 6:00 PM. Upon successful completion of the onboarding ramp (typically around 90 days, at the manager's discretion), employees may become eligible for one remote workday per week (Wednesday or Friday), subject to business needs.

Bachelor's degree in a technical field preferred

• Solid knowledge of Windows operating systems, Active Directory, Office 365, and networking concepts
• Ability to prioritize and manage multiple support requests in a fast-paced environment
• Customer-oriented with a strong desire to help others
• A+ and Network+ certifications or equivalent are preferred
• Medical, Dental, and Vision Coverage
• Employee Assistance Programs
• Learning and Development Courses
• Generous PTO and Paid Holidays

Hayes Locums is an Equal Opportunity Employer . We celebrate diversity and are committed to fostering an inclusive environment where all qualified individuals are considered. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.