Head of Operations & Business Management

We are seeking a Director to join Morgan Stanley's Fixed Income Division (FID) Secured Lending (FSL) Operations team. This role supports the FSL business and is responsible for the management, oversight, maintenance, and ongoing servicing of warehouse and other credit facilities secured by collateral including mortgages, hard assets, and equity pledges. The FSL Operations team partners closely with external clients and a broad range of internal stakeholders, including Business Unit deal teams, Asset Management, Financial Controllers, Credit, Legal, and Technology, to support transaction execution, post closing servicing, and lifecycle management of complex lending structures.

Within the Operations Division, we partner with business units across the Firm to support financial transactions, implement effective controls, manage operational risk, and develop strong client relationships. Oversee the review of credit agreements, closing documentation, and amendments to accurately build and maintain loan facilities within internal booking and servicing systems.
Manage collateral oversight and control, including review of daily custodial reports, monitoring exceptions, and coordinating with external document custodians.
Execute and oversee collateral releases and document shipments to investors purchasing loans off warehouse facilities.
Lead borrowing base management, including monitoring advance rates, eligibility, expiration dates, deficiencies, and covenant compliance.
Coordinate with Credit and Business Unit partners on temporary exceptions, approvals, and remediation actions.
Oversee the daily review and resolution of exception, break, and reconciliation reports, ensuring timely escalation and root cause analysis.
Serve as a senior escalation point for client inquiries, complex servicing issues, and adhoc requests.

Provide direct supervisory leadership to associates, analysts, and/or support staff, including work allocation, prioritization, and quality control.
Set clear performance expectations, objectives, and accountability standards aligned with business and control requirements.
Conduct regular 1:1s, performance reviews, and coaching sessions, delivering timely feedback and development guidance.
Support hiring, onboarding, training, and succession planning in partnership with senior leadership and HR.
Identify skill gaps and oversee cross training initiatives to ensure operational resilience and coverage.
Foster a culture of ownership, accountability, collaboration, and continuous improvement.
Act as a culture carrier across Operations, modeling Morgan Stanley's values and professional standards.

Governance, Risk & Control
Maintain ownership of operational risk management, control execution, and audit readiness for the FSL Operations function.
Ensure adherence to firm policies, regulatory requirements, and internal control frameworks.
Review and approve required management reporting, attestations, and governance materials.
Serve as an escalation point for risk events, control failures, or client impact, coordinating remediation and preventative actions.

Partner closely with Business Units, Credit, Legal, Technology, and Controllers to support business growth while managing risk.
Represent FSL Operations in working groups, forums

Comprehensive knowledge of secured lending operations, operational controls, and compliance standards.
Minimum 3+ years in a supervisory or people management capacity within financial services operations.
Experience in warehouse lending, collateralized facilities, residential or consumer lending.
Knowledge of the secondary mortgage market, including GSEs such as Fannie Mae and Freddie Mac.
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.