Customer Service Officers

Department: RETAIL OFFLINE

Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success.

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

RESPONSIBILITIES SERVICE AND SALES

Meet and exceed individual and store sales and other commercial KPIs

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling

Follow the Client journey to elevate the Client experience in the store: Be efficient in following-up and delivering after-sales services to our clients

Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required

Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.

Capture new luxury clients to grow the individual and store client book with a commercial objective mindset

PERSONAL PROFILE A proven track record in delivering sales and exceeding targets

Strong product knowledge and good understanding of store retail operations

Fluent in local language; English proficiency is desirable

Other language knowledge is desirable

Detail-oriented and creative with a passion for selling

Results driven and commercial mindset

Flexible, collaborative and adaptable approach to work

MEASURES OF SUCCESS Individual sales performance and KPI's (Appointments, UPT, ATV & AUR)

Service targets (Guest Experience, Net promoter score)

FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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