Head of Services - Support and Managed

We’re looking for a strong floor person who knows what good service looks like and enjoys making it happen. This is not a management job where you spend most of the day in an office. We want someone who is present in the dining room—watching service, talking to guests, helping the team, catching problems before they become problems, and setting the tone for the shift.

Likes being on the floor and interacting with guests

Our restaurants are casual and approachable, but they are professionally run. Good service doesn't happen by accident. The Job Most of your time will be spent supporting the restaurant and the people working in it. You'll lead pre-shifts, work the floor during service, coach the FOH team, handle guest issues, and help make sure each shift runs the way it should.

You'll also share responsibility for the less glamorous—but important—parts of running a restaurant: scheduling, labor, supplies and smallwares, DOH compliance, communication, and keeping the building in good shape.

We don't believe in running the kitchen and dining room as two separate businesses.

You should also have at least one year of management or leadership experience in a busy NYC restaurant.

Experience with Toast, OpenTable, 7shifts, Microsoft Office, and other restaurant technology is helpful. A NYC Food Protection Certificate is required or must be obtained within 90 days of starting.

Please send us your resume along with a short note telling us about the restaurants you've worked in, the size and pace of those operations, and what you're looking for in your next role.