Client Service Rep - Part Time

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts, lending products, and credit/debit cards.

To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Assist members with opening and maintaining deposit accounts, loans, and other financial products

Research and resolve basic account discrepancies and service requests

Identify opportunities to cross-service products and enhance member relationships through education

Understand and comply with all relevant federal and institutional regulations related to financial products and services

Support team members by sharing knowledge and best practices as experience grows

Ensure cash and other negotiable instruments are handled properly and securely

Process routine transactions, including deposits, withdrawals, loan payments, and check cashing

Experience in building effective relationships through rapport, trust, diplomacy, and tact

Ability to embrace and support change initiatives in a dynamic and continuously evolving environment

Working knowledge of deposit and loan products, services, and operational procedures

Experience in customer service, preferably in banking or a financial institution

Available Monday - Saturday: hours based on business needs.

Part Time hours are typically 20-25+ hours a week (Please note during training longer hours will be required).

Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at View email address on click.appcast.io Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io team cannot provide any information on job postings or application status.

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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