Client Services Rep - A

Route Service Representative
Shift/Time Zone: M - F 1:00pm - 9:00pm or, T - S 12:00pm - 8:30pm or, TH - M 12:00pm - 8:30pm Additional Job Details: REQUIRED: Covid Vaccination and Real California ID/DL REQUIRED: Medical restrictions will be evaluated to determine ability to perform essential job functions pre-hire as permitted under applicable law. The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
Ensure route is started with proper equipment tools. route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
Attendance and punctuality in meetings and training sessions.
Meet all training requirements in a timely manner as assigned.
Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
Document and provide appropriate client satisfaction information to Logistics Management.
Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)
Preferred Work Experience:

~1 year of experience in a customer service, logistics, or delivery related job strongly preferred.

Position requires travel
Extensive use of phone and handheld device (PC)
Ability to communicate effectively in English with clients, supervisors and peers
Vision-requires constant mental visual attention to details as well as ability to see well in limited light scenarios
General computer knowledge and experience with handheld scanner equipment preferred.

Strong customer service skills
Customer Focus
Service driven