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Head of Client Support Services

$200k

Nickle Electrical Company

Newark, DE

The Service Manager will oversee projects from planning through completion, ensuring customer satisfaction and high-quality results.

PRIMARY RESPONSIBILITIES

Align team performance with company vision and mission
Serve as initial customer contact for scope assessment
Plan and schedule projects under Senior Service Manager direction
Develop goals and prioritize work completion
Enforce and promote workplace safety
Build employee relationships supporting merit shop philosophy
Provide performance feedback and recognition
Lead staff through performance management and development processes

QUALIFICATIONS

  • High school diploma or GED
  • Delaware Journeyman License
  • 4-year Electrical Apprenticeship completion
  • 3-5 years in electrical project management
  • Experience in commercial, institutional, and industrial settings
  • Managing multiple projects up to $200,000
  • Strong NFPA code knowledge
  • OSHA 10 certification required (OSHA 30 preferred)
  • First Aid/CPR certification required

PHYSICAL DEMANDS


Standing, walking, lifting up to 50 pounds occasionally, bending, and reaching. Work in varied weather conditions. Protective equipment required. Prolonged computer use and occasional site travel.

BENEFITS


Competitive salary based on experience
Medical plans (Traditional and HSA options) with company HSA contributions
Dental and vision coverage
401(k) with generous company match
Paid time off and holiday pay
Employer-paid life insurance
Delaware paid family leave
Tuition reimbursement and professional development
Safety training (NFPA, OSHA, first aid/CPR)
Employee recognition and referral programs
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Vacancy posted 4 days ago
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