Head of Client Support Services

The Service Manager will oversee projects from planning through completion, ensuring customer satisfaction and high-quality results.

PRIMARY RESPONSIBILITIES Align team performance with company vision and mission

Serve as initial customer contact for scope assessment

Plan and schedule projects under Senior Service Manager direction

Develop goals and prioritize work completion

Enforce and promote workplace safety

Build employee relationships supporting merit shop philosophy

Provide performance feedback and recognition

Lead staff through performance management and development processes

QUALIFICATIONS High school diploma or GED

Delaware Journeyman License

4-year Electrical Apprenticeship completion

3-5 years in electrical project management

Experience in commercial, institutional, and industrial settings

Managing multiple projects up to $200,000

Strong NFPA code knowledge

OSHA 10 certification required (OSHA 30 preferred)

First Aid/CPR certification required

PHYSICAL DEMANDS Standing, walking, lifting up to 50 pounds occasionally, bending, and reaching. Work in varied weather conditions. Protective equipment required. Prolonged computer use and occasional site travel.

BENEFITS Competitive salary based on experience

Medical plans (Traditional and HSA options) with company HSA contributions

Dental and vision coverage

401(k) with generous company match

Paid time off and holiday pay

Employer-paid life insurance

Delaware paid family leave

Tuition reimbursement and professional development

Safety training (NFPA, OSHA, first aid/CPR)

Employee recognition and referral programs

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