Planning and Estimator

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details

Provide customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service

Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery

Communicate all customer requests and needs to appropriate team members

Provides positive energy when greeting customers in person and on the phone

Attend training, information sessions and workshops recommended by Store Manager

Maintain the store's KPIs by maximizing role performance

Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details

Provide customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service

Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery

Communicate all customer requests and needs to appropriate team members

Provides positive energy when greeting customers in person and on the phone

Attend training, information sessions and workshops recommended by Store Manager

Maintain the store's KPIs by maximizing role performance

High School Diploma or equivalent

Basic Computer Skills

Must be willing to complete I‑CAR Training

Basic Computer Skills

Must be willing to complete I‑CAR Training

Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.

In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

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