Head of Operations & Business Management

Summary : The Operations Director is responsible for the effective management of the warehouse operations; including shipment performance, productivity management and direct supervision of team members.
Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 1 Saturday(s) a month from 08:00 AM to 01:00 PM

Seniority Level: Director

Employment Type: Full-time

Compensation: This salaried, exempt position pays from $115,000 to $135,000 per year. The estimated annual pay for new hires generally ranges from $115,000 to $135,000 or more, depending on experience, education level and annual bonuses (based on performance).
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

Responsible for assuring all shifts and functions are properly staffed to execute varied work volume, manage flow of orders to the floor to optimize operation for approximately 50 employees in a 200,000 square foot facility.
Develop, maintain and manage facility quality process.
Ensure on-time shipping performance; work closely with employees, delivery drivers and Foreman to ensure receipts and shipments meet standards.
Manage daily/weekly/monthly quality and productivity reporting.
Supervise realignment activities to ensure maximum optimization of the facility.
Manage operational activities to ensure DC layout and continuous improvement activities support goals of the operation.
Provide direct supervision to the Foreman. Hold them accountable for their performance and the performance of their teams.
Provide leadership, training, and supervision to 50 + team members down the ladder.
Continuously work towards increasing the leadership capability of the team and drive professional growth.
Responsible for all facility/equipment maintenance and supplies.
Responsible for maintaining a safe working environment and overseeing safety compliance.
Perform additional duties as required and or requested.
Additionally the candidate must meet the following Education and/or Experience requirements:
Must have supervised at least 50+ team members.
Must have 5 years of Distribution Center Operations experience.
Familiarity utilizing mobile devices in a fast paced work environment.
Related industry experience; natural stone, tile or hard flooring industries preferred.
Capable of presenting operational data to the business and leadership team.
Demonstrated ability to drive cultural change while improving efficiencies and processes. Ability to adapt quickly to changing business needs.
Strong knowledge and understanding of Distribution and Warehouse Management applications.
Bachelor's degree and/or college coursework preferred.
A minimum of 5 years of supervisory/management experience.
Demonstrated leadership and managerial abilities.
Goal-oriented with proven record of self-motivation and achievements.
Strong proactive with strong analytical skills.
Uses creativity to seek quality solutions and process improvements.
Must have excellent People Management and Time Management skills and abilities.
Demonstrated ability to drive cultural change while improving efficiencies and processes.
Ability to adapt quickly to changing business needs.
Proactive and able to manage ambiguity effectively.
Ability to conceptualize and think strategically.
Strong knowledge and understanding of Distribution and Warehouse Management applications.
Capable of presenting operational data to the business and leadership team.
This role has the following physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.
This is a safety-sensitive position.

Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include:
Referral, holiday, and annual bonuses or commission opportunities
Eligibility for an annual merit-based increase
Paid Time Off
Medical, Dental, and Vision Insurance
Company-paid Short Term and Long Term disability;
Company-paid Life Insurance
Tuition Reimbursement
Traditional and Roth 401(k) plans with company matching contributions
Charitable donation matching programs
Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.