Head of Project Management

Why Work For Person Centered Services?

When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals.

Benefits For Full-time Positions Include

20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!

13 Paid Holidays

Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental & Vision)

401(k) - the Company matches 50% of the first 6% up to a maximum of 3%

Company paid benefits: basic life insurance, long-term disability, and a Lifestyle Spending Account with a benefit of up to $500 set aside for employees to spend on wellness eligible expenses!

Employee Discount and Wellness Programs - Currently providing 3 paid hours per week for exercise, volunteering or personal wellness!

Professional development opportunities including mentorship program options and ongoing coaching

New Employee Orientation (NEO)

All new team members participate in NEO offered Monday - Friday both onsite and online.

Day one includes in-person training at our West Seneca, NY office, where new team members are introduced to our culture, values, and the foundation of Care Coordination.

Project Manager

Position location is flexible and open to all regions we serve. This role follows a hybrid model, with required work from the Buffalo office twice per week.

Job Summary

The Project Manager is responsible for overseeing organization-wide projects approved through the Executive Team governance process. This role serves as the central coordinator for project prioritization, planning, execution, and monitoring to ensure initiatives are completed on time and aligned with organizational goals.

The Project Manager leads the cross-functional EMR, Quality Assurance, Learning and Development and Operations project review group and works collaboratively with stakeholders across the organization to assess, prioritize, and implement approved projects. The position supports strategic initiatives, process improvements, system enhancements, and organizational change efforts while ensuring effective communication, accountability, and project outcomes. The ideal candidate for Project Manager is an influential leader who understands organizational dynamics, builds alignment across teams, and ensures every project is seen through to completion.

Additional responsibilities may be assigned by the Associate Vice President, Operations.

Essential Functions

Manage the lifecycle of Executive Team-approved projects from initiation through completion.

Lead project planning, implementation, tracking, and reporting activities.

Facilitate the cross-functional project prioritization process.

Coordinate project intake, impact assessments, resource planning, and implementation timelines.

Maintain and monitor the organization's project portfolio and project prioritization framework.

Lead cross-functional project teams and facilitate stakeholder collaboration.

Identify and escalation project risks, barriers, and resource needs.

Provide regular project status updates and reports to leadership.

Support organizational change management and process improvement initiatives.

Develop and maintain project documentation, timelines, and meeting records.

Develop and maintain project governance tools, including project charters, RACI matrices, communication plans, and status reporting mechanisms to ensure clear accountability and stakeholder engagement.

Perform other duties and special projects as assigned.

Other Duties

Commits to a respectful, just, and supportive environment for all individuals and team members aligning with the organization’s commitment to inclusion and belonging.

Other duties as necessary or assigned.

Knowledge, Skills & Abilities

Strong project management and organizational skills.

Ability to manage multiple priorities and competing deadlines.

Excellent communication, facilitation, and relationship-building skills.

Strong analytical and problem-solving abilities.

Experience leading cross-functional teams.

Proficiency with Microsoft Office, Teams, SharePoint, and project management tools.

Familiarity with EMR systems, quality management, and operational workflows preferred.

Required

EDUCATION & EXPERIENCE

Bachelor's degree in Business, Healthcare Administration, Human Services, Project Management, or a related field.

Three years of project management, operations, process improvement, or related experience.

Preferred

Master's degree in a related field.

PMP, Lean Six Sigma, or other project management certification.

Experience in healthcare, managed care, OPWDD, Health Home, or human services.

Review Full Job Description

Person Centered Services has a commitment to equal employment opportunity for all staff and applicants for employment. Employment decisions including, but not limited to, those such as staff selection, performance evaluation, administration of benefits, working conditions, staff programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical hereditary cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

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