Head of Operations Management (m/w/d)

Company car

Dental insurance

Health insurance

The Operations Manager will be directly responsible for daily janitorial operations, customer satisfaction, account retention, and strong employee relations. Specific responsibilities include work scheduling of all account personnel, improving work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, troubleshooting/problem solving, orientation/training of management, supervisory and support personnel, safety compliance, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost-effective manner.

Knowledge of general and medical environmental/janitorial services procedures as required through related experience.

Knowledge of environmental procedures to maintain compliance with Local, State, Federal and Company requirements.

Ability to develop KPI’s through a team approach and develop a scorecard to manage to company outcomes.

Ability to organize and execute a consistent communication structure to support ongoing growth and accountability.

Ability to participate in setting annual company financial goals and developing a plan to achieve said goals.

Ability to work in conjunction with other teams to onboard a new job site and execute the service plan to meet customer expectations.

Interpersonal Relations Customer Relations

Customer Service Diplomacy

Planning Professionalism

5 YEARS Previous Janitorial Management experience a MUST

Demonstrated experience in coaching, motivating, developing, and leading a team. Knowledge of human resource policies and practices, including development of staffing plans and job descriptions, employee relations, training, and safety.

Initiate and document corrective action in a professional and thorough manner as needed.

Highest level of commitment to client satisfaction and quality standards. Ability to take on the leadership role in client communication regarding our programs and services as well as performance under the contract. Provide feedback to management as needed on unique client requirements and opportunities to expand client relationship.

Facilities Serviced

Medical Facilities

Industrial Sites

Education/Training Required

High School diploma or equivalent

Five years’ management experience

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.

The position is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; viewing a computer terminal; The position may be required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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