Head of Product Management and

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.
Summary The Product Manager, AV Systems, manages the platforms that the AV business runs on. They gather requirements from the field, work with vendors to scope and deliver enhancements, and ensure that teams are informed & trained. They bring structure to complexity, advocate for the end users, and keep platforms moving in the right direction.
This position will support our Audio Visual and Event Technology team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week based out of Dallas, TX.
Lead structured discovery with operations, project managers, and leadership to surface system gaps and translate them into clear, actionable requirements
Serve as the point of contact for external AV Systems partners; Manage the end-to-end lifecycle of platform changes, from requirements through UAT, deployment, and post-launch monitoring
Coordinate user acceptance testing with stakeholders; document results and manage issue resolution with vendors
Identify and document process inefficiencies and recommend solutions
Partner with IT on platform integrations, upgrade paths, migration planning, and technical feasibility assessments
Work with finance and leadership to build cost/impact analyses supporting platform investment decisions
Collaborate with operations and project management teams to ensure platform capabilities align with field execution needs
Surface competitive intelligence and market trends to inform product strategy
Own the platforms; system health, vendor delivery, and user experience as your responsibility, not someone else's problem to escalate
understanding how the field works; Stay ahead of risk; every decision should connect back to the people doing the work in the field
Education & Experience Associate's degree preferred, High School Diploma or Equivalent with relevant work experience required
Previous software/partner management experience
Excellent analysis and problem solving skills
Travel Requirements Travel up to 25%
These are a handful of the types of programs and benefits our full-time people may be eligible for. Tuition Reimbursement
Life, Accident and Disability
Retirement with Company Match
Diversity Commitment At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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