Head of Care Operations

Elite performance and intentional care. We're looking for a leader to help us hold it.

We're looking for an experienced operations leader who reads that and wants in - someone who holds a high standard for their own work, believes in how Chick-fil-A treats people, and wants to grow into real ownership of a business while helping us pursue something bigger than a shift going well.

This is a full-time role with a serious commitment attached: 45 to 50 hours a week, and a structured nine-month onboarding into how we operate. The parts that aren't are the reason this role is worth your time.

We're a two-restaurant organization in West Ashley: Chick-fil-A Ashley Crossing and Chick-fil-A Bees Ferry.

Our vision is to be the most caring and impactful organization in our community, developing leaders whose lives change the places they serve. We pursue elite performance in how we execute and intentional care in how we treat people. You'll train and certify in every position, front of house and back of house. If you're coming from outside restaurants, this is where you learn the actual work. Operations development curriculum. Both rotations: food safety and quality, kitchen throughput and food prep, inventory and ordering, managerial tasks, our POS and business systems, and business performance including labor targets and productivity by daypart. Our own leadership development curriculum, delivered through our app - modules on character, self-awareness, ownership, and execution, with written work reviewed one-on-one with a mentor. This is the part most operations leaders have never been given, and it's the part that changes how you lead.

You'll run shifts, deploy staff against a labor plan, hold food safety and food quality standards, and develop the team members and team leaders on your shifts. As you progress, you'll take ownership of a defined area of the business - scheduling, inventory, drive-through, or catering among them.

Our development path runs Team Member to Team Leader to Coordinator to Director. An experienced operations leader moves through the early rungs quickly, because much of what they measure you'll already have.

Multiple years leading operations and the people who execute them - restaurant, retail, distribution, manufacturing, logistics, hospitality, healthcare, military, or anywhere else a team had to hit a standard under pressure

Experience owning numbers - labor, cost, throughput, quality, safety, or a P&L

Expected annual earnings of $57,000-$70,000, paid hourly with overtime on hours over 40

Closed Sundays - always

Health, dental, and vision insurance

Free meals on shift

Scholarship opportunities through Chick-fil-A's Remarkable Futures program

Must be 18 years of age or older

Mostly open availability - we staff the restaurant from 5:00am to 11:00pm, Monday through Saturday, and you should expect to work across that full range including opening and closing shifts

Working at Chick-fil-A® Ashley Crossing and Chick-fil-A® Bees Ferry means being part of a team that values people first—both inside our restaurants and throughout our community. We strive to serve with excellence, lead with humility, and make a lasting impact through genuine care and intentional hospitality.