Head of Operations & Business Management

Job Description Director of Operations For the operator who knows how to make a complex business perform.

DLL Landscaping & Tree Service | Columbus, Ohio
Some people see a busy operation and see activity.
You notice when labor is running heavy. When a production manager needs coaching. When equipment downtime is becoming
DLL Landscaping Tree Service is looking for an experienced Director of Operations to take ownership of the engine that
delivers our work: people, production, productivity, equipment, safety, execution, and results.
We are not looking for someone ready to try leading an operation of this size. operated at scale and wants to build an operation that performs predictably, profitably, and professionally.
You will lead field operations and production performance across landscape, grounds maintenance, and snow operations. will oversee production managers, fleet and safety, and shop operations while partnering closely with the CEO, director of
internal operations, ownership, and account managers.
Field production across landscape, grounds maintenance, and snow operations

• Labor productivity, departmental efficiency, job-cost performance, and operational budgets
• Daily productivity metrics, operational priorities, and corrective action when performance drifts
• Revenue and margin execution, including identifying waste and opportunities to improve performance
• Leadership, mentoring, performance management, and accountability for production managers and fleet and safety leadership
• Fleet readiness, preventative maintenance execution, documentation, shop coordination, and equipment downtime
• Company safety program execution, regulatory compliance, and an accident-free culture
• Resolution of escalated operational and customer issues
• Executive-level operational reporting, forecasting, annual planning, and cross-functional alignment

Snow operations: when the plan meets reality
You will oversee and execute snow operations throughout the season,
Contract preparation and site planning

• Equipment readiness and logistics
• Service quality and operational efficiency

The right person can plan the machine carefully and still make decisive calls when weather, people, equipment, and reality
You can move comfortably between a job-cost conversation, a field inspection, and a coaching conversation with a manager.

• You value clear standards, good data, strong processes, and disciplined follow-through.
• When performance misses, your first instinct is to understand the cause, own your part, and fix it.
• You take pride in building an operation that performs well even when you are not standing there.

You have managed a crew and are looking for your first opportunity to operate at the executive level.

• You think operations primarily means keeping people busy and putting out fires.
• Job-cost performance stays within budget and variances are addressed quickly.
• Equipment is ready, downtime is minimized, and field/shop coordination is strong.
• This is a combination of field oversight and office-based operational planning. You must be comfortable walking job sites,

inspecting field work in varying weather conditions, operating company equipment when necessary, and flexing during peak
We are not looking for someone to simply fill a Director of Operations seat.
We are looking for an experienced operator who understands the weight of owning production, people, numbers, equipment,
If you have already led at this level, value both performance and discipline, and want meaningful ownership inside a growing
landscaping and tree-service organization, wed like to hear from you.