Head of Marketing Services

At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast‑paced and friendly environment. Additionally, they lead front‑end operations and oversee the entire store in the absence of the Store Manager and Assistant Store Manager. The role drives store sales, team member recruitment, engagement and retention. It provides robust customer advocacy through dynamic leadership focused on customers and team members. The Service Manager proactively prepares work schedules, trains team members, and helps achieve store goals related to sales, labor, margins, and shrink.

Positively shape store culture by modeling leadership behaviors aligned to Sprouts values.

Consistently drive customer satisfaction by ensuring team members provide superior service.

Demonstrate product knowledge when assisting customers and working with team members.

Listen to and resolve customer complaints in compliance with company standards.

Champion activity and results surrounding the customer service surveys and portal.

Consistently demonstrate a positive attitude, leadership, organization and time‑management skills, and willingness to learn new products.

Communicate standards, expectations, policy changes and product knowledge to the team.

Organize in‑store hiring events, conduct interviews and build a candidate pipeline with the Region Talent Advisor Specialist.

Manage hourly staff scheduling, training and development, discipline, and performance appraisals.

Celebrate store successes and identify/address opportunities for improvement.

Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks and In‑Store Shoppers.

Lead front‑end operations, ensuring department records, cash handling and accounting comply with laws and policies.

Manage team member concerns and conflicts through proactive discussions.

Facilitate career development conversations and support movement across the organization.

Communicate sales promotion information to cashier team for proper execution.

Ensure proper posting of store signage (compliance, sales event, holiday and door signage).

Execute company programs to ensure profitability and customer satisfaction while complying with safety, labeling, health and weight‑and‑measure standards.

Assist with receiving, unloading, stocking, facing and rotating merchandise, ensuring code‑date compliance.

Build and maintain sales‑floor displays in line with company standards.

Report temperature failures of cases, shelves or storage areas to Store Manager.

Resolve emergencies, crises and equipment failures.

High school diploma or equivalent; degree in business, marketing, retailing, communications, advertising or related field preferred.

Demonstrated success leading full‑store operations with integrity, including profit & loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, performance appraisals, inventory/shrink management and sales‑promotion execution.

Proficiency with Microsoft Office, bookkeeping/accounting, time‑attendance and HR software.

Flexible to work a schedule that changes based on business needs, including nights, weekends and holidays.

Push and pull merchandise racks and U‑boats—80 to 100 pounds.

Wear PPE such as non‑slip, closed‑toe shoes, long pants and gloves (latex or cut‑resistant).

Use tools and equipment including phone, computer, ovens, freezers, meat/cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts and pallet jacks.

The pay range for this position is $22.30 – $35.70 per hour, determined by experience and qualifications.

Flexible schedules.

Employee Assistance Program (EAP).

401(k) Retirement savings plan with company match.

Company‑paid life insurance.

Bonus based on company and/or individual performance.

Affordable medical, dental and vision coverage.

Health Savings Account with company match.

Pre‑tax Flexible Spending Accounts for healthcare and dependent care.

Company‑paid short‑term disability coverage.

Paid holidays.

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