Secretary-Nursing ER

JOB SUMMARY

Working under the direction of the Director, manager, and supervisor, the department secretary is the key person in establishing a first impression and conveying the CCH mission of providing the best possible customer service. Performs all duties required to support and coordinate functions efficiently to meet and/or exceed customer expectations. Responsible for compiling patient's medical record, coordinating patient's tests and procedures with multiple internal and external sources, and preparing statistical reports. Completes patient charges, maintains par level of patient and departmental supplies, and is an instrumental resource of patient information to physicians and nursing staff. Provides secretarial support for all employees within an assigned nursing unit. Maintains and updates patients' records for a given unit. Performs administrative activities in compliance with all regulations. Requires a high school diploma.

ESSENTIAL FUNCTIONS

Transcribes and processes physicians' orders.
Initiates and maintains patient records via computer and paper.
Functions as a central communication source for the department, ancillary departments, patients, patients' family physician, and external sources.
Records data, reports, enters patient charges, reconciles charges, etc.
Assists with completion of admission and discharge process, and maintenance of record for duration of stay.
Coordinates tests and procedures, ensuring requirements of preps, diets, and medications, and supplies, etc., are communicated. Prioritizes the scheduling of multiple tests and procedures.
Schedules doctor's appointment and initiates appropriate follow-up care and equipment, when appropriate.
Enters orders in computer and obtains results for staff and physicians.
Encourages cost savings for the department and organization.
Provides excellent customer service, demonstrates professionalism and courteous telephone etiquette.
Demonstrates flexibility, positive interpersonal relations in high volume, high traffic, and fast paced work environment.
Must be free from governmental sanctions involving health care and/or financial practices.
Complies with the hospital's Corporate Compliance Program including, but not limited to, the Code of Conduct, laws and regulations, and hospital policies and procedures.
Other duties as assigned. This list is non-exhaustive.

JOB QUALIFICATIONS

# Education, Training, Experience:

Education: None
Licensure: None.
Experience: Previous clerical or unit secretary experience or CNA preferred.
Certifications required: See Cardiopulmonary Resuscitation Certification Policy and Certifications/Education Requirements Policy.

# Knowledge, Skills, and Abilities:

The ability to maintain continuing education requirements and all certifications and licenses as required (e.g. ACLS, PALS, CPI, CPR).
Must relate well with patients, families, hospital staff, physicians, and public.
Able to comprehend technical medical terminology. Able to obtain patient information in computer. Able to think quickly, handle various projects simultaneously with ability to memorize routine assignments, computer mnemonics, all with little or no supervision.
Able to consistently communicate positively under stress while managing an extensive workload.
Detail-oriented and outstanding administrative and organizational skills, professional telephone skills and a strong customer service mindset and style.
Applies critical independent judgment in dealing with a variety of situations and people.
Possesses excellent writing, grammar, and communication skills, including the ability to accurately proofread and edit documents and other materials for grammar, clarity, punctuation, and spelling. Possesses legible handwriting.
Computer Knowledge including the ability to enter material into electronic record. Ability to operate fax, computer, and copy machine to perform the duties of the position.