Bank Teller - Customer Service (Full Time)

National Capital Bank (NCB) is currently seeking a Full-Time Float Teller based at our Headquarters location on Capitol Hill and tasked to float to other branches for staffing support. This position is integral to the branch team in establishing and growing customer relationships and representing NCB to our customers and community. Our tellers promote NCB's "customers come first" philosophy by exceeding customers' expectations and delivering exceptional service.

Float Teller Transactions and Duties:
Accurately processes customer transactions which may include but not limited to cashing checks, processing deposits, and withdrawals, change orders, loan payments, night depository deposits, issues cashier's checks, processes bond redemptions, etc.
Manages cash levels throughout the day through buys and sells to main vault. Balances teller drawer daily within established limits and adheres to the teller difference policy.

Customer Service:
Provides an overall excellent customer service experience greeting customers by name and thanking them for their business.
Handles routine customer inquiries on account transactions and account maintenance at a CSR level.
Completes transactions in a professional and timely manner following policy and procedure guidance.

Compliance and Policy Adherence:
Complies with bank operations and security procedures by participating in dual-control functions.
identifies and refers suspicious activity, as appropriate and properly maintains confidential customer information.

Contributes to team environment by being available for shifts and branch coverage based on scheduling, and by performing daily teller line and CSR responsibilities.
The role of Float Teller is specifically tasked with providing staffing coverage and support to all NCB branches.

Community Involvement:
Participates in company-sponsored activities and/or company events and volunteers time to a community organization.

~ Customer service oriented, self-starter, reliable, a team player, possess a desire to learn and present a positive image for the Bank.
Ability to handle working in different branch locations and maintain the operational knowledge to positively contribute to the branch team where the Float Teller is working.
Prior Teller experience - 6 months required, 1 year preferred
General knowledge of Teller and related regulatory requirements (including BSA/AML, Reg CC, FDIC Insurance of accounts, monitoring for fraud & suspicious activities, account ownership, ECOA etc.).
A high school diploma or a GED equivalent.

National Capital Bank considers several factors when extending an offer of employment, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, achievements, and internal equity. This position may be eligible for bonus compensation.
National Capital Bank is a growing Community Bank with exciting plans, a great, inclusive team atmosphere, and wonderful benefits! Our tradition of recognizing and rewarding our employees, supporting our neighborhoods, and contributing to the community has made us an employer of choice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.