Part-time Weekend Host / Customer Service

We're Changing Entertainment. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Maintain the professional appearance and cleanliness of the host stand and surrounding areas
Provide guests with accurate information regarding hotel and casino services, including dining options and hours of operation
Monitor guest wait times and identify large parties to ensure efficient seating and service
Answer incoming calls at the host stand and assist with reservations or inquiries
Oversee and support the completion of side work by team members
Address initial guest concerns or complaints professionally and promptly notify the manager on duty of any issues
Ensure smooth shift transitions by remaining on duty until properly relieved and communicating relevant information to incoming staff
Confirm that tables are properly set and ready for service at the beginning of each shift
Provide courteous and friendly service to all guests and team members
High School Diploma or GED
Previous experience in a high-volume, full-service restaurant environment preferred
Strong organizational and interpersonal skills with the ability to manage guest flow and seating efficiently
Thorough understanding of company and departmental policies, procedures, rules, and regulations.
Ability to read, write, and communicate effectively in English
Language Skills
Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
Strong verbal and written communication skills to interact effectively with guests, team members, and management
Must be able to document incidents, complete reports, and follow written instructions precisely
Proficiency in communicating policies, procedures, and expectations to team members
Must be able to prioritize tasks and manage time effectively during peak business hours
Ability to interpret and follow company policies, procedures, and regulatory guidelines
Maintains professionalism and discretion when handling sensitive or confidential information
Certificates, Licenses, Registrations
Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations
Regularly required to stand for extended periods and use hands to handle tools, equipment, and objects
Visual acuity required, including close vision, color differentiation, and peripheral awareness
Up to 50 lbs occasionally (with assistance or equipment as needed)
Frequent interaction with guests and team members in a dynamic customer service setting
May involve standing, walking, or moving for extended periods during shifts
Flexibility required to work nights, weekends, holidays, and overtime based on business needs
Must adhere to all company policies, procedures, and regulatory guidelines
Reasonable accommodations will be made for individuals with disabilities in accordance with applicable laws
Stay In The Game. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.
We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.