Front Desk Receptionist (Hourly, Full-Time)

About UsAt Chicago Basement Systems, our purpose is simple yet powerful: to do the right thing — for our homeowners, our team, and our community. We are the region’s leading experts in basement waterproofing, foundation repair, and crawl space solutions. Our team is growing, and we’re looking for a friendly, organized, and dependable Receptionist to be the first point of contact for our customers.Position SummaryThe Receptionist / Front Desk Coordinator plays a critical role in delivering an exceptional first impression. This position handles incoming calls, greets visitors, supports scheduling and office operations, and helps keep communication flowing smoothly between customers and internal teams.If you enjoy helping people, staying organized, and being the welcoming face of a growing company, this role is for you.Key ResponsibilitiesAnswer and route incoming phone calls professionally and efficientlyGreet customers and visitors with a warm, positive attitudeSchedule and confirm appointments as neededAssist customers with basic questions and direct them to the appropriate departmentMaintain accurate customer information in CRM systemsSupport the office team with administrative tasks (filing, data entry, emails, etc.)Keep the front office area organized and presentableAssist with outbound follow-up calls when neededQualificationsStrong communication and customer service skillsFriendly, professional demeanor with a positive attitudeExcellent organizational and multitasking abilitiesComfortable using computers, phones, and basic office softwarePrior receptionist, customer service, or administrative experience preferredAbility to stay calm, focused, and courteous in a fast-paced environmentWhat We OfferCompetitive hourly payStable, full-time positionSupportive team culture with clear valuesTraining and opportunities for growthA company that genuinely cares about its people and customersOur Core ValuesCourage – We do the right thing, even when it’s hardAccountability – We take ownership of our workRespect – We treat everyone with dignityTeamwork – We win togetherApply TodayIf you’re ready to join a company that values people, professionalism, and purpose, we’d love to hear from you.

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