Behavioral Health Patient Coordinator/ Receptionist

Job Summary The Behavioral Health Patient Coordinator/Receptionist will provide general assistance, information, referrals, and scheduling for individuals and families seeking Behavioral Health Services. They represent the quality of service delivery provided through Behavioral Health Services and require interpersonal skills, patience, and strong problem‑solving ability in crisis or conflict situations. The coordinator implements a screening and triage process to assist families in determining the necessary services and requires excellent communication and organizational skills, ability to interact with all levels of staff, and a wide range of external contacts. Responsibilities Manage front desk, greet clients, and manage office supplies. Confirm coverage details including deductibles, co‑pays, and co‑insurance amounts. Provide excellent customer service by answering patient questions about insurance and benefits. Implement a screening and triage process to assist potential clients in determining the necessary services. Answering, returning, and scheduling client calls. Schedule follow‑up and intake appointments as needed. Add, update, and edit scheduling services. Complete all data entry for pre‑admission including identifying information, reason for referral, relevant history, and payor type information. Identify emergent or complex cases and seek clinical review as needed prior to finalizing the patient’s appointment. Maintain confidentiality of all clinical and administrative information consistent with agency policy. Maintain a working relationship with managerial, administrative, and clinical staff to assure efficiency in day‑to‑day responsibilities. Perform other duties as assigned. Education and Experience High school diploma or GED required. Minimum 2+ years of experience in front office work preferred. Bilingual in English and Spanish preferred. Required Skills / Abilities Proficiency in Microsoft Office Suite programs and strong data entry skills. Excellent organizational skills and attention to detail. Excellent verbal and written communication skills. Exceptional customer service skills and phone etiquette. Ability to maintain confidential records. Physical Requirements Prolonged periods of sitting at an office desk on a computer. Lifting: Able to lift up to 15 lbs. Pay range: $18 USD - $22 USD Benefits Medical, Dental, & Vision Benefits after 60 days of employment. Short & Long‑Term Disability Benefits. Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans. Flexible Spending Accounts. Employee Assistance Program (EAP). 401(k) after 1 year of employment. Paid Vacation and Sick Leave. Paid Holidays. Employee Referral Program. Company Discount Program. Equal Employment Opportunity Optima Medical Management Group and its divisions are an Equal Opportunity Employer. We are committed to providing employment opportunities for all qualified candidates without discrimination based on race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. We are committed to providing reasonable accommodation for individuals with disabilities. Pre-Employment Optima Medical Management Group is a drug‑free workplace. Employment is contingent upon a successful pre‑employment drug screening and background check. #J-18808-Ljbffr