Hospital Liaison (Full Time)

Patient Liaison Rehab Services-Full-time Rotating Shift
The Patient Liaison reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Liaison is primarily responsible for overseeing the service experience for all patients and for ensuring optimal use of all practice resources. The Patient Liaison serves as a resource to patients and staff alike by establishing strong relationships, providing them with necessary information and advocating on their behalf as needed.
Manages schedules to make best use of all resources including providers, rooms and equipment.
Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
Facilitates the resolution/prevention of billing errors and denials including obtaining pre-certifications or referrals as needed.
Provides patient education information and/or materials as needed.
Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
High School Diploma or GED equivalent.
~Experience in a customer service role.

Bachelor's degree.
Previous experience with an electronic medical record system.
Knowledge of medical terminology.
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.