Head of Technical Writing

About Veho Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.

We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

About The Role: Veho’s Data Science team is core to Veho’s ability to deliver millions of packages by creating the systems that drive forecasting, network orchestration, pricing, and routing decisions. Being part of this team, the Machine Learning Operations team drives the foundation of these systems by being a partner to the data scientists to create well-designed, stable, and performant systems.

As the Technical Lead Manager, you’ll own our Data Science platform and our 1-2 year roadmap for creating a sophisticated and stable platform that keeps up with Veho’s rapid growth. You and your team embed into science projects so engineering quality is built in from day one, and create the templates to get new systems up and running quickly. You’ll push our AI‑assisted development agenda and be a thought leader for the Veho data and engineering community on how to leverage AI in improving development velocity.

You will manage the Machine Learning Operations team and contribute significantly by writing code, reviewing designs, and setting the technical bar. Is an expert in their craft, creating high quality ML infrastructure and delivering impactful machine learning models to our stakeholders.

Works in close collaboration with the other Data Science team members and keeps the business value at the center of their work. Has a bias for action, balancing delivering impact in the short-term while building out the long term vision.

Applies their ML / MLOPS knowledge to suggest new patterns, tools, approaches to improve the team’s models

Drives team velocity by helping the current team develop in their careers, hiring strong new talent onto the team, and adopting AI as a core part of development.

Lead and grow a team of four engineers spanning ML infrastructure, ML operations, and embedded data science project work.

Improve our internal ML platform: standardize and improve ML infrastructure, improve how DS services are created, deployed, and operated. Think service performance, permissioning, environment setup, and integration with upstream and downstream systems.

Set the roadmap for improving our Machine Learning and Operations Research infrastructure.

Embed engineers into major science initiatives (forecasting, network orchestration, pricing) so every project is technically sound and lessons learned find their way back into our platform.

Drive AI usage across DS. Collaborate with our Agentic Developer Experience team to ensure new tooling has a high impact on the Data Science team’s velocity. Set standards, introduce patterns, and drive adoption of how to leverage AI in data science workflows (EDA, model iteration, ML/OR methodologies)

Be part of the on-call rotation for our data science production systems.

Bachelor’s Degree plus at least 6 years of experience in Machine Learning Engineering, or Master’s Degree plus at least 4 years in Machine Learning Engineering:

ML platform experience: training and serving infrastructure, feature stores, orchestration, monitoring, deployment pipelinesexperience managing impactful, high velocity ML Platform / ML Ops teams in smaller scale companiesexperience driving AI/agentic tooling adoption inside an organization

hands‑on experience with open‑source tooling for large‑scale ML (e.g., strong knowledge of Cloud‑based data engineering and data science tools (AWS preferred) and Data Warehouses (Redshift, Databricks, Snowflake).

Strong proficiency in Python.

Interest in building systems in a Supply Chain setting, enabling a physical supply chain to run like clockwork.

No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery experience that's built for the modern era. We're looking for team members who are: obsessed over the customer, first-principles thinkers, builders at heart, intrinsically driven to win, and owners biased toward action.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage, and other benefits such as a 401 (k) and unlimited PTO for exempt-level roles.

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