COMMERCIAL LENDER (Full-Time)
Virtual Vocations Inc
Providing essential support to employees, the full-time remote Loan Support Administrator will manage inbound inquiries, create support cases, and assist with loan level solutions while collaborating with various departments.
Key responsibilities
Answer inbound phone calls and log cases in the internal ticketing system
Provide daily loan level support via phone, email, and in-person for company systems and software
Assist Loan Officers and Loan Processors with loan eligibility and lending guidelines
Required qualifications
Associate's degree or equivalent combination of education and experience, preferred
Minimum 2 years' experience in direct support or customer service to internal employees or customers
1-2 years' experience in a production role within the mortgage industry
Experience using Encompass360 Banker's Edition in a production role, preferred
Knowledge of mortgage loan origination activities and regulatory requirements
Vacancy posted 3 days ago
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