Head of Operations Management (m/w/d)

Benefits:

Bonus based on performance

Competitive salary

Paid time off

Operations Manager – Property Operations

USMS

Position Overview

The Operations Manager will lead and coordinate the day-to-day efforts of Property Operator and field technicians across the USMS portfolio. This role is responsible for ensuring consistent, high-quality execution of property maintenance, unit turns, work orders, and related operational functions. The ideal candidate brings strong management experience from a structured organization combined with hands-on construction and facilities knowledge so they can effectively diagnose issues, prioritize work, and drive accountability in the field.

Key Responsibilities

• Lead, coach, and support Property Operator and technicians in the execution of maintenance, repairs, unit turns, and preventive programs.
• Oversee work-order prioritization, quality control, and timely completion across properties.
• Serve as the primary operational resource for construction-related and facilities issues (structural, mechanical, electrical, plumbing, exterior, etc.), providing guidance and escalation support.
• Develop, implement, and enforce standard operating procedures (SOPs) and training for field teams.
• Monitor performance metrics (response times, completion rates, quality scores, cost control) and drive continuous improvement.
• Coordinate with internal teams (property operations, landscaping, vendor management) to ensure seamless execution.
• Conduct site visits and inspections to verify work quality, safety compliance, and adherence to company standards.
• Assist with hiring, onboarding, and performance management of operational staff as needed.
• Identify process gaps and recommend practical solutions that improve efficiency and resident experience.

Required Qualifications

• Proven management experience in a structured, process-driven organization (real estate, facilities, construction, or related field preferred).
• Direct construction, facilities, or property maintenance experience with the ability to evaluate and resolve a wide range of building and site issues.
• Strong leadership, coaching, and accountability skills with field teams.
• Ability to read and interpret plans, scopes of work, and technical specifications.
• Excellent organizational and prioritization skills in a multi-site environment.
• Proficiency with work-order/CMMS systems and basic Microsoft Office tools.
• Valid driver’s license and willingness to travel regularly between properties.

Preferred Qualifications

• Experience in multifamily property operations, construction or large-scale residential portfolios.
• Background developing SOPs or training programs for technical teams.
• Knowledge of common multifamily systems (HVAC, plumbing, electrical, life safety, exteriors).

Compensation

$130,000 – $170,000 per year

What Success Looks Like

• Property Operator and technicians operate with clear direction, consistent standards, and high accountability.
• Work orders and turns are completed on time and to quality standards.
• Operational issues are diagnosed accurately and resolved efficiently with minimal escalation.
• Field teams show measurable improvement in performance and professionalism.

This role reports to senior leadership and is central to scaling and professionalizing USMS property operations.