Seasonal administrative position

Do you enjoy helping others, solving problems, and keeping things organized? Are you a self-starter who learns quickly and enjoys working as part of a team? If so, we'd love to meet you.

ASE is looking for an Administrative Support Representative to join our member during their busy enrollment season. This is a temporary role from September-December .

What You’ll Do

Provide outstanding customer service to clients, agents, and team members

Answer incoming phone calls and respond to general Under-65 insurance inquiries

Route calls to the appropriate team members when needed

Learn and become knowledgeable about enrollment timelines, including:

Qualifying Life Events

Assist with policy service requests by working with insurance carriers and the Federally Facilitated Marketplace

Send intake forms and enrollment materials to new clients

Schedule appointments and assign clients to the appropriate agent

Update and maintain client information within the database

Support agents with enrollment activities and post-enrollment follow-up

Assist with simple policy renewals and other administrative projects

Prepare documents, compile records, and provide general office support

What We’re Looking For

High School Diploma or GED required

Some college coursework preferred

Previous benefits or insurance experience is preferred but not required

Strong customer service mindset and professional phone presence

Tech-savvy and comfortable learning new systems and processes

Proficiency with Microsoft Office, including Outlook and Excel

Excellent written and verbal communication skills

Strong organizational skills and attention to detail

Ability to work independently and as part of a team

Quick learner with a positive attitude and willingness to help wherever needed

Self-starter who takes initiative and follows through on tasks

Why Join Us?

Collaborative and supportive team environment

Hybrid Schedule

Opportunity to gain experience within the healthcare and benefits industry

Meaningful work helping individuals navigate important insurance decisions

Fast-paced role where no two days are exactly alike

Additional Information

Seasonal, Non-Exempt Position

Employment Dates: September- December 31

Additional hours may be required during peak enrollment periods to meet client needs and ensure outstanding service

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