Head of Operations Management (m/w/d)

Electric Operations Supervisor

Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

This important role will coordinate, schedule and provide field supervision for all distribution line construction, maintenance and design of projects. This position will also provide customer service requirements on specific divisions within our Black Hills Energy electrical distribution systems.

Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Electric Operations Manager

Relocation Assistance:Relocation assistance is available based on individual circumstances! Requires proven management, technical skills, labor/employee relations, cross functional coordination and problem solving, innovative contractor and project management, budget management, cost/benefit sensitivity and a community presence.

• Ensure customer service work is being accomplished in an effective manner and customer expectations are consistently met. Required to work with customer on billing issue and power quality complaints.
• Assist Operations Manager and Utility Construction Planners with preparation of work orders. Work with the estimating and engineering departments to ensure the lowest cost possible for our customers and shareholders.
• Participate in the budget process of the Electric Operations Department. Monitor Electric Operations Department’s cost expenditures and variances on a regular basis.
• Coordinate scheduled maintenance of equipment and tools used by assigned personnel and ensure employees are accurately preparing records for input into the various Company systems such as the time system and mapping.
• Support the implementation and compliance of various electronic systems used by field crews.
• Provide property owner interface for access to distribution facilities, coordination of ROW damage claims and customer complaints. Handle Third Party Damages, Street Lights, Line Crews, Service Trucks, Bore Crew, Locators and Power Quality.
• Supervise Field employees and maintain positive relationships with employees, customers, contractors, community and business leaders, peers and management.

Must understand the difference between capital and O&M expenses and have the ability to manage the budget between the two correctly.

• Cultivates a spirit of partnership, cooperation, trust and valuing diversity, in pursuing solutions to meet goals.
• High School Diploma or equivalent.
• Minimum of 5 years of combined experience in construction, project leadership, operations and maintenance or relevant field.
• Demonstrated ability to effectively communicate with employees, customers, contractors, community and business leaders, peers and management.
• Proficiency in computer applications including Microsoft Office and various specialized software.
• This role will be required to travel up to 10% of the time.

Effective project management, planning and scheduling skills; managing multiple projects simultaneously.

• Demonstrates knowledge of electric distribution materials, construction standards and distribution construction practices as well as the office side with collections, work requests, turn on and turn offs of meters.
• Strong knowledge and understanding of union contract and labor relations.
• Strong project management skills.
• Ability to effectively prioritize and direct multiple projects concurrently.

Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Black Hills Energy does not sponsor applicants for work visas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.