Head of Business Partnerships

Partnerships Manager Austin, TX (Hybrid)

Every day, over 10,000 healthcare professionals log into this company’s software before they begin their day. The platform serves as the operating system behind independent healthcare practices — supporting EHR, practice management, billing, scheduling, and payments to help practices run smoothly.
This is not a startup — it is a market leader focused on long-term value creation. That means building the team, the product, and the go-to-market engine to execute on ambitious goals.
This is a hands-on partnerships role for someone who builds relationships that drive revenue – not someone who simply manages a Rolodex. You’ll own the company’s integration partner ecosystem end-to-end: managing a new API platform, negotiating and onboarding new integration partners, and building a partnerships function with the operational infrastructure to scale.

This role specifically focuses on integration and ecosystem partnerships—working with software and technology partners that integrate into the platform to improve workflows, expand functionality, and create additional value for customers. You’re inheriting a new API launch mid-flight and a pipeline of partners who have expressed interest in the platform. This is not a traditional outbound business development or channel sales role where you’re cold-calling potential partners all day. The real challenge is managing those relationships well, driving adoption across the install base, and building a partner experience so strong that the company becomes the most attractive platform in the market to integrate with. Every eligible legacy partner is on new API integration agreements, direct database access is sunset, and you did it without torching the relationships in the process.
You’ve evaluated, negotiated, and onboarded 5+ net-new integration partners within your first year. The average onboarding cycle is under 90 days, and you’ve documented the playbook so it’s repeatable.
Partnership-attributed revenue is growing 20%+ year-over-year, and you can tell the story behind every dollar. It’s tracked in Salesforce with clean attribution by partner.
You’ve positioned the partnerships function for future growth: Salesforce pipeline live and maintained, standardized agreement templates deployed, quarterly performance reporting established as needed, and partner enablement materials delivered for the top partners by revenue.
You’ve deployed a satisfaction survey and you’re scoring 8+/10. 4+ years of B2B SaaS experience in partnerships, account management, customer success, consulting, product-adjacent, or related commercial roles. Many strong candidates will have broader professional experience prior to moving into partnerships-focused roles.

• What matters most is that you’ve managed strategic relationships, worked cross-functionally, and can point to meaningful business impact—whether through revenue influence, customer adoption, integration success, or operational execution.
• Hands-on experience negotiating partnership agreements. You’ve structured deals, not just managed relationships.
• CRM fluency. You’ve built or managed partner pipelines, reporting dashboards, and lifecycle workflows in Salesforce (preferred). You understand data hygiene and why pipeline accuracy matters.
• You don’t need to write code, but you need to hold your own in a conversation with a partner’s engineering team and serve as the liaison between commercial and technical teams.
• You’re actively exploring how AI can make you more effective – drafting partner communications, automating repetitive workflows, analyzing data you wouldn’t have time to touch manually, or building lightweight tools that stretch what one person can do. The specific tools matter less than the instinct: you see a manual process and immediately wonder if there’s a smarter way.
• Willingness to travel to industry events (1-2 per quarter) to represent the company, build partner relationships, and stay connected to the industry ecosystem.

Your default mode is relationship-building, but you don’t confuse being liked with being effective. You share partner intelligence freely across sales, marketing, and product. You treat partnerships as company assets, not personal territory. This role is best suited for someone who enjoys operating in white space, building processes as they go, and driving cross-functional initiatives without needing excessive structure or oversight. Health, dental, and vision benefits

• Based in Austin, TX (relocation support available for the right candidate). Hybrid work flexibility with regular in-office collaboration; Flexible PTO policy
• Ground-floor opportunity in a well-capitalized, fast-growing healthcare technology company